Leadership and Human Resources

Disengaged Employees

How Non-engaged Employees Affect Your Bottom Line

By Deana Scott / Comments Off on How Non-engaged Employees Affect Your Bottom Line

Are your non-engaged employees sabotaging your organization? My son graduated from college this year and recently landed his first “adult” job. It was amazing to watch him enter this next stage of his life. (And yes, paying the last tuition bill did provide a greater reason to rejoice!) I observed his anticipation of his first…

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Steve Browne

Onboarding the Lumpys

By Steve Browne / Comments Off on Onboarding the Lumpys

How you onboard your “lumpys” will determine their value down the road Yup, you know who they are: those brand new, rookie employees, babes in wonderland … What we in the past in this gaming business used to call “lumpys.” Not only did we call them lumpys, or lumps, but we put them through the…

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Open Road

Lessons From The Road: What We Can Learn From Northwest Casinos

By Deana Scott / Comments Off on Lessons From The Road: What We Can Learn From Northwest Casinos

As the summer season peaks, according to AAA, more people are on the road than ever before, traveling to their favorite summertime destination. Many of these stops now include Indian gaming resorts. In June, I did a Raving road trip throughout the Northwest, visiting tribal casinos near Seattle, then heading south, through Oregon to Northern…

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Businesspeople Power

Employee Empowerment as a Marketing Tool

By Dennis Conrad / Comments Off on Employee Empowerment as a Marketing Tool

Employee “empowerment” has been a part of the business vocabulary for a few decades now. The term generally means giving team members the authority and the power to make a decision on behalf of a customer, typically one who has had a bad experience. Probably the most famous hospitality industry example of this is the…

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Millennial

Why We Should Embrace the New Multigenerational Workforce

By Deana Scott / Comments Off on Why We Should Embrace the New Multigenerational Workforce

It’s good business and good for our soul! Long before Wal-Mart greeters, my grandmother, at 75 years old, decided that she was going back to work after being out of the workforce for nearly twenty years. She insisted on applying at Kmart as a greeter (she called it K “mark” – yes, with a “k”).…

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Trust in Organization

Leveraging Trust in Your Organization

By Deana Scott / Comments Off on Leveraging Trust in Your Organization

How individual and group leadership will give you a strategic advantage and greater profits “THE MOMENT THERE IS SUSPICION ABOUT A PERSON’S MOTIVES, EVERYTHING HE DOES BECOMES TAINTED.” – MAHATMA GANDHI As a country, we are suspicious of everybody. All you have to do is listen to conversations in the office or on social media…

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Hire For Attitude

Why “Hire for Attitude – Train for Skill” Fails – Part II of II

By Janet Hawk / Comments Off on Why “Hire for Attitude – Train for Skill” Fails – Part II of II

How your department trainers can set the stage for success In Part I of this series, we went over four suggestions to improve your basic foundational training, including Casino 101 basics, interdepartmental teamwork, guest service philosophy, and finally, dispute resolution. Next, we’ll move on to tips to help with your departmental training. So now that…

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Team Building Leadership

Four Important Things You Can Do for Your PD Team

By Janet Hawk / Comments Off on Four Important Things You Can Do for Your PD Team

Coaching and management techniques for your high production teams Janet Hawk Let’s be honest. Leading a player development team is hard work! As a former Executive Host, I admit, we are high maintenance. We spend our days juggling the needs and wants of our guests, while trying to appease management. And to be even more…

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Team Meeting With Manager

A Note to Aspiring General Managers

By Deana Scott / Comments Off on A Note to Aspiring General Managers

How to groom your team for today’s success while strategically planning to build long-term opportunities I recently attended an event that brought together General Managers from throughout Indian gaming. As a relatively new General Manager, I was excited and anxious to attend, wondering what I might discover that would help me become a more effective…

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Hire for Attitude Part I

Why “Hire for Attitude – Train for Skill” Fails – Part I of II

By Janet Hawk / Comments Off on Why “Hire for Attitude – Train for Skill” Fails – Part I of II

Why does “hire for attitude – train for skill” often fail? Because we, as employers, fall short on the “training” part of the equation We are constantly told to “hire for attitude – train for skill.” But do we, as leaders, hold up our end of this statement? It seems more often than not, we…

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