Posts Tagged ‘covid19’
Leadership During Crisis: Part II – Brian Parrish, Navajo Nation Gaming Enterprises
Will your core values stand the test of a true crisis? This is one of many topics Brian Parrish, Interim CEO, Navajo Nation Gaming Enterprises and I discussed in part two of our interview (make sure to watch part one if you missed it). Brian states, “Until your values are really put to the test, it’s easy…
Read MoreWhy I’m NOT a Weirdo and not Ready for the Roaring Twenties
I am not a weirdo. Hi, my name is Chris and I have been in quarantine for almost a year now. Why am I feeling like Stuart Smalley (SNL) and need to affirm that I’m good enough? I was emailing back and forth with someone in the industry when the National Indian Gaming Association recently…
Read MoreIs Service the Loser in Today’s Hotel Operations?
The guest experience in the hotel industry has seen some dramatic changes over the past year. Here to put those changes into perspective is Raving’s Hospitality Partner, Brett Magnan. If you don’t know Brett or his backstory, listen in. He started his lifelong journey in hospitality – as a kid growing up in the hotel business…
Read MoreWhere Do We Insert FUN? Interview with Shannon Redmond, Rivers Casino Pittsburgh
You think we need some fun in our lives? For sure our guests do. And who do we call on when we need some ideas? That would be our very dear friend and super smart casino executive, Shannon Redmond, VP of Marketing, Rivers Casino Pittsburgh. Let me tell you about Shannon. We met her way…
Read MoreFrom Las Vegas to Local’s Market: Mark Juliano Embraces the Opportunity
Talk about a change of scenery. Today’s guest went from a major destination market and “livin’ the life in Las Vegas” to embracing a new role in a local’s market in Washington! I know you’ll enjoy the spirit and enthusiasm of native Philly boy, Mark Juliano, Vice President of Player Development and Casino Marketing at…
Read MoreInterview with Pam Shaw, Congresswoman, Osage Nation Congress
When I think of women in leadership roles, I think of Pam Shaw. Pam was one of the first Native, female CEOs in the gaming industry. When I think of women who inspire and encourage others, both male and female, yet again, I think of Pam Shaw, who is the Chairwoman & Co-Founder of the…
Read MoreInterview with Rodney Ferguson, Potawatomi Hotel & Casino
What’s it like running an organization that is the largest tourist destination in the state with over six million visitors per year? And how do you do that in a city, Milwaukee, that has been a COVID hot spot? Today I chat with Rodney Ferguson, who has served as CEO and General Manager of Potawatomi…
Read MoreLet’s Talk Hospitality 2020 – Part I of III
When it comes to all things casino and resort hospitality – Raving Partner Brett Magnan is our go-to expert. In this three-part series, we’re exploring the need for more permanent strategies for our restaurants and hotels as we navigate through this year of unusual mandates. And of course, I get to have some fun with…
Read MoreInterview with Libby Francisco, Desert Diamond Casinos and Entertainment
“Who would have guessed? Who would have known?” shared Libby Francisco, COO at Desert Diamond Casinos and Entertainment. In this interview, we chat quite extensively about the challenges of communicating, effectively and consistently, throughout a large enterprise of 2,600 team members. See, Libby oversees four properties, three properties in Southern Arizona and one in the…
Read MoreInterview with Chris Archunde, Port Madison Enterprises
In today’s interview, Director of Marketing at Port Madison Enterprises, Chris Archunde, discusses how her experience opening a casino in Puerto Rico during the height of the recession back in 2009 most definitely helped her business approach during the last several months. What she tells us echoes that of so many seasoned gaming professionals I’ve interviewed…
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