Posts Tagged ‘janethawk’
Guest Service Isn’t the Icing. It’s the Cake.
Let’s just call it out: Guest service is the one thing every casino says is important, but also the first thing to get slapped on a t-shirt, hyped for three weeks, and then ghosted. Sound familiar? I can’t count how many times I’ve walked into a property and heard, “Oh yeah, we did a service…
Read MoreWho Really Sells Your Casino?
Janet Hawk answers boldly at the 2024 Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference. In today’s fiercely competitive casino and hospitality industry, the key to sustained success lies in fostering loyalty among players and delivering consistent exceptional guest service and a sales-focused player development program. Ready to turn your team into sales-driven service…
Read MorePrairie Meadows Casino, Racetrack, & Hotel and Raving – a Winning Partnership
Discover how Raving’s Host Player Development 360 and Sales Skills Training transformed the PD team at Prairie Meadows Casino, Racetrack & Hotel. The program not only elevated their results – it boosted team confidence and sharpened their sales approach. Meet their trainer, Janet Hawk, whose energy and expertise leave a lasting impact on every property…
Read MoreAre You a Duck or an Eagle?
Hello from Big Sky Country , Montana! I have the privilege of working with gaming and hospitality teams across the country, and no matter what we’re talking about, guest service, leadership, player development … the success of any program, comes down to the spirit of every individual on that team. The power of one, baby. Years…
Read MoreRaving Roundtable: Host & Player Development
Watch our 60-minute roundtable where we addressed the most perplexing questions in host and player development. Whether you attended the Host Player Development Conference or not, this session is open to ALL casino team members looking for candid answers. Our team is here to listen and provide valuable insights on a range of topics, including…
Read MoreHow to Deal with Stress and Difficult Guests
In a recent issue of the Tribal Gaming & Hospitality Magazine, Raving Partner Janet Hawk shares practical tips for managing guest conflict, especially when frontline team members can’t prepare. Her approach helps casino teams stay calm, confident, and in control on the floor. Read the full article at TG&H Magazine
Read MoreRaving Roundtable: Powerful Sales Techniques for Every Member in Your PD Operations
What Do Players Really Want? A Sneak Peek from Raving’s PD Pros With 75 years of combined experience, Raving’s Player Development pros Janet Hawk and Steve Browne have seen it all. In this 60-minute roundtable, this dynamic duo breaks down the WHO, WHAT, WHEN, and WHY of selling in the world of casino hospitality. Whether…
Read MoreStraightforward Tips for Host and PD Teams
Successful hosts have such passion and energy when they talk about their casino properties and how they make their guests happy. Well, that exuberance applies to our player development road warriors, Raving Partners, Steve Browne and Janet Hawk who paid their dues on the casino floors and are now helping clients across the globe. You’ll…
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