Business Optimization
In the last couple of years, we’ve talked a lot about the Lean Six Sigma program. Recently you did a session at the Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference where you talked about the importance of leadership and Lean together. Why is it important that leadership goes hand in hand with Lean? Jeff Gray: A…
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Access the full recording here at whereweconverge.com Reposting of script with Seattle personality, Trae Holiday, Day with Tray Holiday, guest post Trae: Welcome back everyone to The Day with Trey. I’m your host Trey Holiday. I want to now welcome y’all to something we’re about to be learning on this. I gotta give Jeff a welcome. I’m so…
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Raving’s Business Optimization team, Jeff Gray and Mason Gray offer tools to overcome common workplace pitfalls by breaking down complex processes into bite-sized steps for the whole team. Before the webinar, attendees were asked to share a workplace challenge they are experiencing today. Over 40 challenge areas were submitted (illustrated below) with over 30% of…
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Chris Faria: Hey everyone, it’s Chris here from Tribal Gaming and Hospitality Magazine. Welcome to another special edition of TG&H On Air. We are speaking with Mason and Jeff Gray, Raving’s Business Optimization team. Your expertise and your role, as Raving Partners, is to use foundational approaches of Lean Six Sigma to improve business efficiency and process…
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Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business Optimization partners for Raving. As specialists in this area, how do you help the gaming and hospitality industry, or really any…
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We all know the saying “time is money.” From long lines and slow jackpot payouts, to a broken customer journey or “call a host-itis,” broken processes not only cost our operations hundreds of thousands of dollars each year, but contribute to low employee morale and unhappy guests. Are you ready to revolutionize your operations? Watch…
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