Case Studies

Southwest Casino – U.S.

360 Marketing & Analytics Suppport Program

Raving’s Data Analytics team was hired to perform a 360 Marketing & Analytics Support Program. After the initial marketing review, deeper and foundational analytics were needed at this property.

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Suquamish Casino Resort

Marketing and Database Analysis Program

The team at Suquamish Clearwater Casino Resort were looking for some specific tools to answer the following questions regarding reinvestment, budget and promotions. 

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L’Auberge Du Lac Casino Resort

Host & Player Development Sales Skills & Training

The chalenge was a pro-active, professional “sales team” to drive more gaming revenue long term; encourage loyal players to greater worth; better manage their amenity and reinvestment program; and not show any gaming decreases in the current challenged economy.

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Cypress Bayou Casino

Guest Service Design Program

The challenge was to reenergize their existing training to be able to take guest service to a higher level, increase goes loyalty and create a measurement tool to track performance.

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Silver Reef Hotel Casino Spa

Slot Ambassador Program

Raving recommended its on-site Slot Ambassador program for Silver Reef. This program encompasses training former “slot attendants” in developing customer service and sales skills.

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