What has been the success factor for a casino in New Mexico? “We geeked out on data.” In today’s interview, I had the opportunity to chat with one of the smartest executives in gaming, Trevor Taylor, Director of Marketing Route 66 Casino Hotel in Albuquerque, New Mexico. He’s been in the business for over 25…

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During the last several months, I’ve had the opportunity to speak with industry leaders and experts. And if there is one common thread, it’s that the best leaders all have a keen understanding of what their team needs to succeed from years of learning every discipline of their operations. Case in point, Kathy George, CEO,…

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The team here at Raving went back and forth a million times whether or not to reach out; we’re the same as you, under tremendous stress and worry; doing our best to stay positive and forward-thinking during a time when every news alert makes one’s heart stop. We decided that time was now to tell…

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Interview with Cath Burns, Aristocrat This is why Cath Burns Executive Vice President of Customer Experience with Aristocrat is one of the most innovative leaders in gaming. Her perspective on consumer expectation and satisfaction is very insightful and provocative. Cath has a great deal of personal experience working in Asia and as a global organization…

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Interview with Ryan Reddy and Michael Ratner, IGT In the last several weeks we’ve talked to operators about how they are pivoting to address reopening; our experts have given significant strategic ways to approach data, marketing and other operations. Now it is time to talk to the suppliers. This week we’re talking to IGT’s Ryan…

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In today’s interview, Deana talks to two of the most respected leaders in the industry. They are operating in some of the largest Indian gaming markets, Oklahoma and Northern California. We’ve been drawn to both of them the last several years as they are known for their collaborative leadership style. It’s a way of leading…

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“We are slammed” – so were the words from Kevin Zenishek, Executive Director of Casino Operations at Northern Quest Resort & Casino yesterday after opening the doors that morning. Joined by Tribal Council Member and General Manager, Nick Pierre, who added in that they found “A Path to Yes,” for re-opening, which happens to be…

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Resilience for Tribal Communities In this week’s interview, we chat with one of the most knowledgeable experts on economic issues related to the gaming industry, Alan Meister, Ph.D., CEO & Principal Economist, Meister Economic Consulting. Today, we’ll hear his take on long-term and short-term implications and the impact on Tribal infrastructure through the loss of…

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Pivots in Strategy for an Innovative Tribal Organization For this week’s Raving On Air, we checked in with Joseph Nayquonabe, CEO, Mille Lacs Corporate Ventures. Joe shares how this time has been an opportunity for him and his team to reevaluate their organization as a whole and to make some pivotal changes in their approach…

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