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Testimonials

Steve Browne and Nicole Barker combine Host & Player Development Sales Skills & Training with Data Analytics

Chad Eckhardt — Player Development Manager

Little River Casino Resort


“I have implemented a sales driven host strategy plan with the direction of Steve Browne here at Little River in October of 2015.  I have a total of six Casino Hosts that are focused on growth (hunters) and six VIP Services reps that are focused on retention of our current VIP tier card holders (huggers).  Since October, we have had double digit growth in our $200, $400, and 600+ ADT segments.  My host team, with the help of my PD coordinator, utilize the reports and data templates provided by Steve and the team at Raving and have formulated a very powerful approach to casino marketing.

The program works, Steve and team provide everything you need for a successful launch.  I have since modified a few areas to best serve my operation a bit but the structure for the program is very close to what Steve had provided at training.  Before we even went live we had hosts on the floor making “touch’s” and we instantly started seeing the value of the program, a properly incented host is a very valuable tool in your marketing arsenal.”

Steve Neely — Chief Marketing Officer

Casino Del Sol Resort

“Outstanding!  Motivating!  Exactly what our team needed. Steve did an amazing job developing rapport with the group and delivering the much needed message/content.

Nicole’s pre-meeting analysis has already identified SUBSTANTIAL areas of business we were leaving on the table. Did Steve maybe talk too much at times, of course.   Would I have asked him to do anything differently, never!

I have heard from numerous other directors and executives about how good it was, and some of these are not exactly supporters of our cause.  So not only did this course give my team the much needed tools they needed to improve their skill set, it has provided a bridge to mend some fences with other departments who I need to be on board with us to move this property forward.  Thank you for your help in putting this together for us.”

Trisha Giancola — Player Development Executive

Foxwoods Resort Casino

“Hi Amy,

I can’t tell you enough about what a wonderful job Steve did. He captured everyone’s attention from the minute we sat down until the class was over. Even things that we already knew …were given to us in a new light and a new perspective. It was a refreshing boost and a truly wonderful week. Steve’s energy is amazing and his knowledge is world class. I hope I have the pleasure again of being one of his students.

Thank you, Trisha”

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Proactive Security and Surveillance Skills

Anthony Borges, CSP — Surveillance Director,

Pechanga Gaming Commission

“Derk Boss is a true professional and he definitely knows the surveillance and security field like no other. He is an excellent instructor and knows how to simplify very complex subject matter that is part of the courses he creates and installs. Many will, and have, benefited from his teachings and his philosophies, especially his dedication to ‘proactive’ surveillance techniques. It is well worth the investment.”

Ronald Flores, CSP

Pechanga Gaming Commission

“Derk Boss is a true professional and he definitely knows the surveillance and security fields like no other. He is an excellent instructor and knows how to simplify very complex subjects in the courses that he presents. Many will benefit from his teachings and his philosophies and is well worth the investment.

Dealer Guest service training

Robert Moritz — Gaming Operations Director

Downstream Casino Resort

“The training was timed perfectly and was a springboard to quite a few changes for our team. Everyone here is still buzzing and excited. We are in the middle of our first guest service focus exercise and have started assessing each other with Steve’s 20-40-60-80 game. It was outstanding and as usual Steve brought it to the table Browne style. Top notch. Thanks a bunch.”

Team Members per Adam Estes — Table Games Operation Manager

Ho-Chunk Gaming — Nekoosa & Wittenberg, Wisconsin

“Outstanding!  Motivating!  Exactly what our team needed. Steve did an amazing job developing rapport with the group and delivering the much needed message/content.

Nicole’s pre-meeting analysis has already identified SUBSTANTIAL areas of business we were leaving on the table. Did Steve maybe talk too much at times, of course.   Would I have asked him to do anything differently, never!

I have heard from numerous other directors and executives about how good it was, and some of these are not exactly supporters of our cause.  So not only did this course give my team the much needed tools they needed to improve their skill set, it has provided a bridge to mend some fences with other departments who I need to be on board with us to move this property forward.  Thank you for your help in putting this together for us.”

Raving Conferences

Shannon Redmond — Director of Marketing

Rivers Casino

“I still remember my first Raving conference. I was in awe. I still remember the power of Steve Browne, whose real life experiences showed what casino marketing should be about, magic. We can all so easily become so involved in our own property that we get ‘tunnel vision’ and we don’t take the time to open our eyes to what everyone else is doing that is different, unique and is working. I have now been in casino marketing for over 20 years and I still walk away from every Raving conference with new ideas.

When I go to a Raving Conference, I know that I am going to hear Speakers who are real. By real, I mean that they have actually walked the walk. A person can ‘go by the book’ on what SHOULD work in Casino Marketing, but the ‘books’ don’t always take into account the ‘human’ factor. I go to the Raving Conference because the ‘experts’ have true experiences and that, to me, is where the real knowledge is.”

Sean Vestal — Former Director of Marketing

Clearwater Casino Resort

“I attend a lot of conferences and seminars, not only are yours the most interesting and entertaining…they are the most informative. Not sure how much you shop your competition, but UNR, UNLV, WIGA, & NIGA all are traditional formats. After the hour long PowerPoint the teacher’s stay at the front of the class for the customary 5 minutes then they leave.

Here is what happens at a Raving Conference:

  • You encourage interaction (not just with the vendors but with the attendee’s). I learn a lot at your networking breaks from my colleagues as a result. I also learn way more from your vendors. I have already contacted (2) of your vendors since February for possible bids and it was the extra time that I spent with them that made me really understand what they were offering and how it would fit our business.
  • You have workshop formats ( I love the small classrooms with the case study examples). Group learning is fun.
  • Your Topics & Teachers Are Different: A PHD Math teacher, schooling marketing departments on promotions and math; Jean Scott a customer, schooling Marketing Departments in what really matters to customers…this is a much different format then most.
  • You Celebrate Us: Guess who says thank you??? Raving does. We have won two Diamond Romero’s, we have had the chance to have experts like you and John Romero judge our work and say…yes…great job. Sounds weird, but that type of recognition, to know I am doing something right and that other experts appreciate it, that really matters to me.

You also have industry parties for the people that attend the conferences… You have awards and peer recognition. You say thank you all the time.'

Daniel Wood — VP Business Development

Engagex

“Engagex considers Raving’s National Indian Gaming Analytics and Marketing Conference the industry’s flagship conference each year! As a phone based marketing company, we are passionate about our business services and are constantly looking for new opportunities to grow within Tribal gaming. The most impactful opportunities happen when we are able to meet with potential casino clients in person in order to understand some of their challenges and how our services offer solutions to these challenges. This conference is an extremely valuable resource for Engagex to do just that. Raving is one of the most trusted resources in Tribal gaming. Raving’s conference is always well supported by strategic partners and well attended by Tribal casinos.”

Tracey Chernay — Senior Vice President — Global Casino, Gaming and Lottery

TransAct

“TransAct considers Raving’s National Indian Gaming Analytics and Marketing Conference one of the best events we do all year. Content-rich sessions, high-quality attendees and careful planning by Raving make this a must-do event for us.”