Modern player development starts here
Player development is no longer just about comps, calls, and guest relationships. Today’s host teams need to know which players to focus on, what strategy to use, and how to protect profitability.
Build stronger host teams
Your hosts are responsible for your most valuable player relationships. But strong Player Development takes more than personality and a full book of business. It takes focus, structure, and a clear understanding of where host time can drive the greatest value.
Our Raving Host 360™ Approach looks at the full picture: data, guest experience, host activity, and implementation support. From there, we help your team turn strategy into daily execution through practical training, coaching, and accountability.
Your best players have options
VIP players generate 80% or more of gaming revenue at most properties. The question isn’t whether you have high-value players — it’s whether you’re their first choice.
Raving Elite Player Intelligence™ brings analytics, training, and coaching together in one accountable model. Predictive player lists help hosts know who to call and why. Coaching keeps the work moving. Executive reviews connect host activity to results.
What Casino Leaders Are Saying ...
"The Raving team delivered a comprehensive and engaging player development program for our team. The onsite interaction was outstanding; its impact on our team's focus was significant. The development of our team, both individually and collectively, has positively changed the customer experience.”
– The Team at Wests Illawarra
"Steve, sincere thanks for your sessions over the past four weeks, pleasingly I am getting a LOT of positive feedback across the group. Really appreciate the tips on the frequency/worth metrics, we are already following up with the team and we’ll make that happen quick smart in our sales management dashboards.”
– David Jorden – Vice President Marketing & Business Development, Resorts World Sentosar
"The training Steve and your company provided was excellent. The team was very engaged the entire three days and it definitely energized everyone.
We are all looking forward to the second trip and this team is excited to see how they can work their databases more effectively.
I believe we could have spent a full day just on the casino math alone. It’s really the key to reinvesting in the guest properly."
– Brandon Raymer – Director of Casino Marketing, Hard Rock Cincinnati
"We have had double digit growth in our $200, $400, and 600+ ADT segments. My host team utilizes the reports and data templates provided by Raving and have formulated a very powerful approach to casino marketing.”
– Chad Eckhardt — Player Development Manager, Little River Casino Resort
"Janet Hawk is an extraordinary instructor. She makes everything incredibly easy to understand and retain and she keeps things interesting.”
– Players Club Lead, Tribal Casino in OK
How Raving Can Help
Host Training & Coaching
- Host Sales Skills and Training
- Casino Host Sales Skills Workshop
- Raving OnDemand Elite Host Online Learning for Host PD Teams
- Modern Player Development
- Player Development for Pit Managers
Analytics & Strategy
- Data Analytics for Hosts
- Database Analysis Dedicated to Player Development
- Department Review with Analysis
- Player Development Growth 360
Program Support
- Slot Ambassador
- Outbound Calling Services
- Player Clubs 360 Review
- Promotions with Limited Amenities
- Tele-Sales for Player Development
We're here to help you succeed!
No high pressure sales or arm twisting — let's just start the conversation.
