Solutions Articles

Hotel Check-In

Are You Failing at Hotel Check-In and Check-Out?

Profitibal Gamified Marketing for Casinos - Game Pieces Strategy

The How, Why & Why Not to Profitable Gamified Marketing

Decision Making - Dan Stromer on Casino Leadership - chess game analogy

Anatomy of a Decision

Loyalty and Player Development at Casinos - Steve Browne at Loyalty Player Development Conference

Integrating Your Loyalty Club and Player Development Function

Live Entertainment for Casinos - Kell Houston

Is Your Approach to Live Entertainment All It Can Be?

Data Hygeine Direct Mail

A Study in Data Hygiene

Engaged Team Members at Casino - Deb Hilgeman, Ph.D.

Still Want to Get Engaged?

Casino Marketing Budget - Budget Folder

What’s Missing from My Marketing Budget?

Security for Casinos and Kiosk Systems

Improving Guest Profitability and Experience Through Kiosks

Employer-Sponsored Biometric Screening - Tribal Entities

Employer-Sponsored Biometric Screening

Effective Time Management for Casino Hosts - Sand Dial Analogy

Effective Time Management and Accountability for Player Development

CMS CRM BI and Data Warehouse for Casino

CMS, CRM, BI, Data Warehouse …

Playport Gaming Systems - Screen View

How Click-to-Brick Technology Will Drive Revenue

Customer Experience - Casino Guest Service

Top Six 2019 Guest Experience Trends

Casino Resort Hotel Room Renovations

Why Does the Shower Leak and There Aren’t Enough Outlets?

Janet Hawk Ten Host Rules Casino Player Development

Janet’s Ten Host Rules

Understanding Financial Statements - Casino Financial Review

Understanding Key Financial Statements – Part II

Move the Needle

Five Ways to Move the Needle

Lynette O'Connell - Data Analytics Test and Control

Building a Marketing Testing Program

Forget Polished Graphics for Social Media Marketing

Players Club Tier Programs Casinos

Die Tiers, Die: The Sequel

Savantis - Customer Journey Management Casinos

Customer Journey Management

Client Spotlight: Kickapoo Lucky Eagle Casino Hotel

How to Avoid Racking Up Thousands of Additional Dollars in 2019

Are You Getting Enough Juice from Your Digital Advertising

Tribal Spirit of Giving Program 2018

Gaining a Deeper Insight Into Casino Performance

Fraud Reduction in Non-Gaming

Fearless Industry Predictions for 2019

Six Ways to Use Market Research to Improve Your Business