Solutions Articles

Hotel Check-In
Brett L. Magnan

Are You Failing at Hotel Check-In and Check-Out?

Profitibal Gamified Marketing for Casinos - Game Pieces Strategy
Jerry Epstein

The How, Why & Why Not to Profitable Gamified Marketing

Decision Making - Dan Stromer on Casino Leadership - chess game analogy
Dan Stromer

Anatomy of a Decision

Loyalty and Player Development at Casinos - Steve Browne at Loyalty Player Development Conference
Steve Browne

Integrating Your Loyalty Club and Player Development Function

Live Entertainment for Casinos - Kell Houston
Kell Houston

Is Your Approach to Live Entertainment All It Can Be?

Data Hygeine Direct Mail
Tami Jones

A Study in Data Hygiene

Engaged Team Members at Casino - Deb Hilgeman, Ph.D.
Deb Hilgeman, Ph.D.

Still Want to Get Engaged?

Casino Marketing Budget - Budget Folder
Mark Astone

What’s Missing from My Marketing Budget?

Security for Casinos and Kiosk Systems
Savantis Solutions

Improving Guest Profitability and Experience Through Kiosks

Employer-Sponsored Biometric Screening - Tribal Entities
Tyler Moore

Employer-Sponsored Biometric Screening

Effective Time Management for Casino Hosts - Sand Dial Analogy
Daniel Wood

Effective Time Management and Accountability for Player Development

CMS CRM BI and Data Warehouse for Casino
Lynette O’Connell

CMS, CRM, BI, Data Warehouse …

Playport Gaming Systems - Screen View
Jim Nulph

How Click-to-Brick Technology Will Drive Revenue

Customer Experience - Casino Guest Service
Tom Osiecki

Top Six 2019 Guest Experience Trends

Casino Resort Hotel Room Renovations
Brett L. Magnan

Why Does the Shower Leak and There Aren’t Enough Outlets?

Janet Hawk Ten Host Rules Casino Player Development
Janet Hawk

Janet’s Ten Host Rules

Tribal Leadership Development - Paula Allen & Dan Stromer
Paula Allen

Giving Your Tribal Members What They Need to Succeed

Understanding Financial Statements - Casino Financial Review
Kevin Huddleston

Understanding Key Financial Statements – Part II

Move the Needle
Mark Astone

Five Ways to Move the Needle

Lynette O'Connell - Data Analytics Test and Control
Lynette O’Connell

Building a Marketing Testing Program

Justin Shank

Forget Polished Graphics for Social Media Marketing

Players Club Tier Programs Casinos
Nicole Barker

Die Tiers, Die: The Sequel

Savantis - Customer Journey Management Casinos
Savantis Solutions

Customer Journey Management

Janet Hawk

Client Spotlight: Kickapoo Lucky Eagle Casino Hotel

Tami Jones

How to Avoid Racking Up Thousands of Additional Dollars in 2019

Mark Astone

Are You Getting Enough Juice from Your Digital Advertising

Raving

Tribal Spirit of Giving Program 2018

Kevin Huddleston

Gaining a Deeper Insight Into Casino Performance

Jennifer Boss

Fraud Reduction in Non-Gaming

Jerry Epstein

Fearless Industry Predictions for 2019