Guest service isn't a smile campaign, it's your culture.
When service is treated as a department or a short-term initiative, it fades fast. But when it’s built into your values, your training, and your daily operations, it becomes the standard that drives loyalty and performance.
Why guest service matters
Every interaction — from valet to the cage — shapes how guests feel about your casino. The difference between “good” and “exceptional” isn’t more smiles; it’s a culture that empowers your team to create moments guests remember.
That’s where Raving comes in. We help casinos move beyond short-term service slogans to sustainable programs that build confidence, consistency, and connection – across every department, from the back of house to the front.
Testimonials
"Going through the Guest Service Program and being apart of the Design Team has lit a fire under me to do more and be more. Personally, as a mother, a partner, professionally. Janet gave me a glimmer of hope that we can change, we can improve, we can keep employee retention and invest in our rockstar team members. I’m so incredibly grateful for the opportunity I get to go through this program with her as our instructor.”
– Mel Koppenhaver, Signature Rewards Rep, Swinomish Casino & Lodge
"I attended the first training this morning and Janet is wonderful, very helpful and spot on when it comes to customer service. There are scenarios she used that I found very helpful and experiences she went through for customer service. There were even ideas she gave me for future use. I really enjoyed the training. Thank you Janet truly!"
– Administrator, Southwest Tribal Casino
"I didn’t want to go to this training at first. But it was different than other training I had been to. I actually want to strive to make my work environment more positive!”
– Guest Services Representative, Oklahoma Tribal Casino
"Raving training is always a great learning experience and great trainers.”
– Thomas Melendez, Cliff Castle Casino Hotel, Marketing
"Was an awesome experience. I believe I have connected with more departments now and we have resources to turn to.”
– Anonymous
"I have been to a few customer service trainings. This was by far the best. The provide scenarios to show clear examples based on our industry. They did not have time-wasting group huddles. The presentation was reinforced from beginning to end and did not lose sight of the objectives..”
– Sky Bryner, Silver Reef Casino Resort, Creative Manager
"Raving was awesome. I believe that it helps each individual see through the eyes of our guests. We learned about their experiences and also see what it is like when team members approach our guests.”
– Main Banker, Tribal Casino in Oklahoma
"Had a lot of different training courses from other companies. Most are way too long and monotone. The Raving presenter was full of energy and also being in the casino business had personal knowledge of how things can go. Great presentation.”
– Ryan Stratford, Elwha River Casino, Food & Beverage Manager
"This company is great at creating very effective and informative trainings.”
– Jelena Karveliene, Carnival Corporation
"This company is great at creating very effective and informative trainings.”
– Jelena Karveliene, Carnival Corporation
Guest Service Videos – Your Questions Answered
How Raving Can Help
Programs and Design
- Custom Guest Service Program Design
- Cross-Property Hospitality
- Sequence of Service
- ROI & Measurement
- Evaluations & Research
Frontline & Pit
- Gaming Services Programs
- Guest Service from the Pit
- F&B Sales and Service
- Department and Position-Specific Guest Service Training
Training & Sustainment
- Guest Service Skills Training
- Guest Service Pep Rallies
- In-House Train-the-Trainer
- Redesign & Refresh
We're here to help you succeed!
No high pressure sales or arm twisting — let's just start the conversation.
