Case Studies
Southwest Casino – U.S.
360 Marketing & Analytics Suppport Program
Raving’s Data Analytics team was hired to perform a 360 Marketing & Analytics Support Program. After the initial marketing review, deeper and foundational analytics were needed at this property.
Suquamish Casino Resort
Marketing and Database Analysis Program
The team at Suquamish Clearwater Casino Resort were looking for some specific tools to answer the following questions regarding reinvestment, budget and promotions.
L’Auberge Du Lac Casino Resort
Host & Player Development Sales Skills & Training
The chalenge was a pro-active, professional “sales team” to drive more gaming revenue long term; encourage loyal players to greater worth; better manage their amenity and reinvestment program; and not show any gaming decreases in the current challenged economy.
Cypress Bayou Casino
Guest Service Design Program
The challenge was to reenergize their existing training to be able to take guest service to a higher level, increase goes loyalty and create a measurement tool to track performance.
Silver Reef Hotel Casino Spa
Slot Ambassador Program
Raving recommended its on-site Slot Ambassador program for Silver Reef. This program encompasses training former “slot attendants” in developing customer service and sales skills.
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