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Raving’s Loyalty and Player Development Conference

July 22 – 23, 2019

Caesars Palace

Las Vegas, NV

http://www.casinomarketingconf.com/index.php/conference/host-development-conference

Loyalty Clubs and Player Development programs are the foundation of our marketing programs.

Join us at the newly expanded Loyalty and Player Development Conference as we discuss how progressive organizations are leveraging these two areas to drive revenue.

Is there an operational disconnect between your loyalty club and player development function? Attendees will take a deep-dive into looking at all players holistically through investment rates and analytics, specific to their roles. These two critical programs drive customer engagement and incremental revenue and can be strategically aligned. The morning Boot Camp is perfect for both departments, particularly new hosts and club reps for learning terminology, tools and philosophy.

For full session descriptions and to register, visit the Raving Loyalty and Player Development Conference Site. Remember, Raving Clients receive a discount on registration. Check with Amy Hergenrother to get your code! 

Monday, July 22, 2019 sessions:
Loyalty Club and PD Boot Camp

Monday, July 22, 2019: 9:15 AM – 11:45 AM
Presenter: Steve Browne, Senior Raving Partner, Player Development and Guest Service

Lunch on Your Own

Monday,  July 22, 2019: 11:45 AM – 1:00 PM

Your Conference, Your Learning, Your Peers

Monday, July 22, 2019: 1:00 PM – 1:45 PM
Presenters: Steve Browne, Senior Raving Partner, Player Development and Guest Service; Deana Scott, Raving CEO

Bridging the Gap: A Progressive Model for Integrating your Loyalty Club and Player Development Departments

Monday, July 22, 2019: 2:00 PM – 2:45 PM
Presenters: Steve Browne, Senior Raving Partner, Player Development and Guest Service; Janet Hawk, Raving Partner, Player Development and Marketing

CLUB Breakout: Building the Loyalty Club of the Future

Monday, July 22, 2019: 3:00 PM – 3:45 PM
Moderator: Deana Scott, Raving CEO
Panelists: Luisa Woods, Vice President of Marketing, Gaming and Entertainment, Delaware North; Lee Simonson, Director of Loyalty Marketing, Northern Quest Resort & Casino; Shawn McDaniel, General Manager, Seven Feathers Casino Resort

HOST Breakout: Analytics for Hosts

Monday, July 22, 2019: 3:00 PM – 3:45 PM
Presenters: Steve Browne, Senior Raving Partner, Player Development and Guest Service; Lynette O’Connell, Raving VP Operations

Understanding Player Reinvestment from Both Sides, Player Development and Loyalty Clubs

Monday, July 22, 2019: 4:00 PM – 4:45 PM
Moderator: Deana Scott, Raving CEO
Panelists: Lynette O’Connell, Raving VP Operations; Mark Juliano, Vice President, Casino Marketing, The Venetian Casino Resort, LLC

Team Challenge

Monday, July 22, 2019: 4:45 PM – 6:00 PM

Tuesday, July 23, 2019 sessions:
Building a Career Path Through Player Development
Interview with Kathryn Jenkins, VP and AGM, Harrah’s New Orleans

Tuesday, July 23, 2019: 8:45 AM – 9:45 AM
Presenter: Kathryn Jenkins, VP and AGM, Harrah’s New Orleans

CLUB Breakout: Secrets of Successful Loyalty Clubs Revealed!

Tuesday, July 23, 2019: 10:00 AM – 10:45 AM
Presenters: Tom Osiecki, Raving Partner, Advanced Operations and Marketing; Lynette O’Connell, Raving VP Operations

HOST Breakout: Janet’s Top 10 Tactics for Building a Relationship Between You and Your Players

Tuesday, July 23, 2019: 10:00 AM – 10:45 AM
Presenters: Janet Hawk, Raving Partner, Player Development and Marketing

Use Technology to Enhance Service, not Replace It!

Tuesday, July 23, 2019: 11:00 AM – 11:45 AM
Moderator:Lynette O’Connell, Raving VP Operations
Panelists: Ryan Frohberg, Chief Marketing Officer, Casino Del Sol; Daniel Wood, Strategic Raving Partner, Phone-based Marketing Solutions at Engagex; others TBA

Working Lunch in Classroom

Tuesday, July 23, 2019: 11:45 AM – 1:00 PM

CLUB Breakout: Host Skills for the Loyalty Club Team

Tuesday, July 23, 2019: 1:15 PM – 2:00 PM
Presenter: Dan Stromer, Raving Partner, Executive Development and Operations

HOST Breakout: Tele-Selling without a “Freebie” to Give Away! Get Comfortable Calling Strangers or New Players Just … Because

Tuesday, July 23, 2019: 1:15 PM – 2:00 PM
Presenters: Janet Hawk, Raving Partner, Player Development and Marketing; Daniel Wood, Strategic Raving Partner, Phone-based Marketing Solutions at Engagex

Conflict Resolution and “Negotiation” Strategies for Player Development and Loyalty Clubs

Tuesday, July 23, 2019: 2:15 PM – 3:00 PM
Presenter: Steve Browne, Senior Raving Partner, Player Development and Guest Service

Host Department Project Presentations

Tuesday, July 23, 2019: 3:15 PM – 5:00 PM

 

For full session descriptions and to register, visit the Raving Loyalty and Player Development Conference Site. Remember, Raving Clients receive a discount on registration. Check with Amy Hergenrother to get your code!