webinar-roudtable-crop-3x1-1184331589

Free Webinars and Virtual Roundtables

Upcoming Webinars and Virtual Roundtables

Raving virtual roundtables are free group discussions and Q&A sessions that allow all participants to network, learn and benefit from the shared knowledge and experience of the group through moderated dialogue around a specific topic for the casino and hospitality industry.

Raving webinars are presentations, seminars or online workshops that you can attend from your home or office for free! Presenters will cover a specific gaming and hospitality topic and utilize audience polling, interaction and Q&A. View recordings of past webinars and virtual roundtables.

Webinar-SocialMedia-PostTemplate--HAWK-BROWNE

Powerful Sales Techniques for Every Member in Your PD Operations

In this 60-minute roundtable, Raving’s Player Development team, Janet Hawk and Steve Browne with a combined 75 years of PD experience, will introduce The WHO, WHAT, WHEN and WHY of selling in hospitality and gaming. Tune in to learn about the four key player categories and how to customize your sales approach to each type of player.
A must-attend for casino hosts, PD managers, marketing teams and everyone who wants to better understand what our players really want!
May 25, 2022 @ 10 am PST

Internal Theft and Fraud – What It's Costing You Daily

In the recent IACSP Surveillance Survey, 94% of respondents answered Internal Theft and Fraud would be one of the biggest threats facing casino properties in the coming year. We see it more frequently, it goes on far longer than cheating and advantage play, costing properties on average 9 USD per day, per team member, to internal theft and fraud in gaming and non-gaming areas. You do the math!

In this roundtable, Jen Boss CSP, Raving Partner - Security, Surveillance & Fraud Investigations will uncover steps to detect and deter theft at your casino.

September 29, 2022 @ 10 am PST

No upcoming webinars at this time. Please check back and make sure you're subscribed to receive event invitations.

Past Virtual Events

Revolutionize Your Casin Operations

We all know the saying “time is money.” From long lines and slow jackpot payouts, to a broken customer journey or “call a host-itis,” broken processes not only cost our operations hundreds of thousands of dollars each year, but contribute to low employee morale and unhappy guests.

Hosts: Mason Gray and Jeff Gray

April 27, 2022 @ 10 am PST

Results of the IACSP National Casino Surveillance Survey

Our team discusses the findings of the IACSP National Casino Surveillance Survey – a first of its kind, ground-breaking report that identifies best practices and emerging trends for surveillance professionals in the gaming industry.

The data and analysis from this survey is a tool that can help benchmark your property’s surveillance operations, issues and trends.

Brought to you by International Association of Certified Surveillance Professionals (IACSP); eConnect, and Tribal Gaming & Hospitality Magazine

August 12, 2021 @ 9 am PST

Marketing and Promotions Strategies After Reopening

As casinos reopen, marketing teams face new challenges. How do you run successful promotions, while maintaining half capacity? Which marketing tools target high return customers over crowds? How do you promote safety and your brand? As our industry moves forward ... it's time to rethink Marketing and Promotions.

Hosts: Tom Osiecki, Mark Astone and Lynette O'Connell

July 28, 2020 @ 11 am PST

Player Development NOW

As our industry moves slowly forward returning to business, it's time to reposition and rethink Player Development. Learn and share what PD professionals across the country are experiencing and the challenges they face.

Hosts: Steve Browne and Janet Hawk

June 25, 2020 @ 11 am PST

Lead as One – Part III

Confronting Issues without Creating Conflict.

 

Presenters: Paula Allen, Mark Christensen, Deana Scott

May 21, 2020 @ 11 am PST

The “New Profitability Model” and Player Loyalty – Continued PART II

This is a continued conversation from our roundtable discussion on May 6. Join us for a group discussion with casino executives and industry professionals to protect your costs, rethink your strategy, drive revenue and analyze profitability through new models based on your historical data.

Hosts: Steve Dahle and Lynette O'Connell

May 14, 2020 @ 11 am PST

Webinar: Raving Engineering

In this webinar, the Raving Engineering team will discuss the importance of a modern approach to data architecture and warehousing. With a strong foundation, your data analytics team can provide fast and consistent insights on key metrics that impact effective decision-making.

Hosts: Anthony Head, George Coyne and Lynette O'Connell

May 12, 2020 @ 9 am PST

Lead as One – Part II

Lead Change and Transition will be covered in part II.

Attendees will receive a Lead Change Roadmap Tool to use during discussion and that they can apply at their property for their needs.

Presenters: Paula Allen, Mark Christensen, Deana Scott

May 7, 2020 @ 11 am PST

The “New Profitability Model” and Player Loyalty

Join us for a group discussion with casino executives and industry professionals to protect your costs, rethink your strategy, drive revenue and analyze profitability through new models based on your historical data.

Hosts: Steve Dahle and Lynette O'Connell

May 6, 2020 @ 11 am PST

Essential Food & Beverage Re-Start Considerations

Join us for a group discussion with casino executives and industry professionals to protect your costs, protect your guests and deliver your “new and improved” F&B venue with confidence.

Host: Brett Magnan

April 28, 2020 @ 9 am PST

Lead as One – Part I

Now Is the Time to Lead as a Team – One Mind, One Message, One Method

Presenters: Paula Allen, Mark Christensen, Deana Scott

April 23, 2020 @ 11 am PST

Public Safety & Your Security Team

Join us for a group discussion with casino executives and industry professionals on how to ensure everyone feels safe, protected and confident that you and your team have installed new and superior safety features when you reopen.

Hosts: Jen Boss and Derk Boss

April 21, 2020 @ 9 am PST

Restart Campaigns for Host & Player Development

Join us for a group discussion with casino executives and industry professionals to develop a sales campaign using your PD team to bring back not only your VIP’s but your all-important grind play as well.

Host: Janet Hawk

April 14, 2020 @ 11 am PST

Missed a webinar or virtual roundtable? Email [email protected] to request access to the recording.

Be the first to know about upcoming webinars by subscribing to our newsletters. If you have any questions or need assistance, contact [email protected].