In a recent episode of TG&H on Air, Christine Faria sat down with Raving Partners Jeff and Mason Gray to explore how tribal organizations are transforming operations and increasing economic opportunity through enterprise-wide business optimization. Their work, rooted in Lean Six Sigma principles, is not just about cutting costs — it’s about maximizing value across the board.
Key takeaways from the conversation:
- Operational efficiency drives guest experience
Simple changes, such as strategically placing tools for maintenance staff or supplies for housekeeping, can drastically reduce downtime. In hotel operations, reducing room turnaround time means guests are back on the floor, dining, or visiting the spa faster, which directly boosts revenue. - Communication is critical
Optimizing how teams, such as valet, security, and front-line staff, communicate has ripple effects across the entire enterprise. Streamlined communication helps reduce errors, delays, and confusion, improving both employee satisfaction and customer experience.
