Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business Optimization partners for Raving.
As specialists in this area, how do you help the gaming and hospitality industry, or really any industry, assess the service quality of their organizations and the true impact that has on them?
Jeff Gray (JG): When we work with organizations, we often see that they overlook a lot of the business impact and the cost that they’re experiencing when they’re fixing the same problems over and over and over, fighting those fires, managing that chaos. We come in and we help them understand their systems, their procedures, their processes. When they have those challenges that they’re constantly tackling, they begin to identify those issues, break them down and assess the cost of that impact, the resources, their finance, their operating capital. Once we do that, that helps them begin to understand, align, and improve projects to start eliminating those areas where they’re bleeding. That’s a high-level view in a nutshell.
