Walking the Walk: Using Gemba Walks to Optimize Your Gaming & Hospitality Business
Chris Faria:
Hey everyone, it’s Chris here from Tribal Gaming and Hospitality Magazine. Welcome to another special edition of TG&H On Air. We are speaking with Mason and Jeff Gray, Raving’s Business Optimization team.
Your expertise and your role, as Raving Partners, is to use foundational approaches of Lean Six Sigma to improve business efficiency and process execution. Tell me more about how these principles help gaming and hospitality companies.
Jeff Gray:
So, lean Six Sigma is a methodology that’s been around in many industries for many years and basically what it is, it’s looking at your end-to-end operations, your systems, your people, your procedures, and looking for opportunities to be better, to optimize them, to eliminate waste variation, business challenges, while always focusing on adding value to your customer and your workforce. And so there’s a lot of tools in that toolbox that will help you look at your overall systems and just make them more efficient, more effective, and make you more profitable. And that’s what this whole methodology is all about.
