Something to Celebrate: A Baby Raver is Born!

Steve Browne will never be the same again. You see, his heart is all tied up in this new little bundle, shown holding his first grandchild, Amelia May Hamilton born on April 4, 2020 to his daughter Katie May Browne Hamilton and her husband Brian Hamilton. Many of you in the industry may remember meeting…

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Over the Top Guest Service is not Only Anticipating a Need

It’s giving the guest something they didn’t even think they needed or even imagined It seems to me, that we often praise “basic service,” when in fact, it’s just BASIC SERVICE! Why are we often surprised when we approach the players club, the coffee stand, or hotel check-in, and are greeted with eye contact and…

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A Veteran, His Wife and Their Ongoing Service

As I write this, two C-130 military planes lumber loudly over our offices in Reno. It’s not that the pens on my desk roll away or my coffee sloshes out of the mug, but you can’t help to identify the military veterans of the sky as they fly over. Being in the airport’s flightpath, from…

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Top Three Things that Sabotage Our Tribal Leadership Programs

Next week, the Raving team will join over 500 NNAHRA members, speakers and sponsors at the National Native American Human Resources Association (NNAHRA). This annual conference is being held September 23-25, 2019, at the Mystic Lake Resort in Prior Lake, MI. The education focus is on Human Resources, Organizational Development, Employment Law and other issues…

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The How-to of Aligning Your Loyalty and PD Departments

Loyalty and Player Development Conference 2019

Loyalty Clubs and Player Development programs are the foundation of our marketing programs. Last week, at Raving’s Loyalty and Player Development Conference in Las Vegas, we addressed how progressive organizations are leveraging these two areas to drive revenue and discussed solutions to solve the operational disconnects between these functions. Attendees took a deep-dive looking at…

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