It’s giving the guest something they didn’t even think they needed or even imagined It seems to me, that we often praise “basic service,” when in fact, it’s just BASIC SERVICE! Why are we often surprised when we approach the players club, the coffee stand, or hotel check-in, and are greeted with eye contact and…

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As I write this, two C-130 military planes lumber loudly over our offices in Reno. It’s not that the pens on my desk roll away or my coffee sloshes out of the mug, but you can’t help to identify the military veterans of the sky as they fly over. Being in the airport’s flightpath, from…

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Next week, the Raving team will join over 500 NNAHRA members, speakers and sponsors at the National Native American Human Resources Association (NNAHRA). This annual conference is being held September 23-25, 2019, at the Mystic Lake Resort in Prior Lake, MI. The education focus is on Human Resources, Organizational Development, Employment Law and other issues…

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Loyalty and Player Development Conference 2019

Loyalty Clubs and Player Development programs are the foundation of our marketing programs. Last week, at Raving’s Loyalty and Player Development Conference in Las Vegas, we addressed how progressive organizations are leveraging these two areas to drive revenue and discussed solutions to solve the operational disconnects between these functions. Attendees took a deep-dive looking at…

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Photo of ribbon cutting series at Rolling Hills Casino Resort for new outdoor amphitheater

When to pull the plug on your outdoor concert and other challenges An Interview by Chris Faria, Raving VP of Marketing Steve Neely, General Manager, Rolling Hills Casino Resort Kell Houston, Entertainment Buyer and President, Houston Productions Rojelio Morales, Interim Marketing Director, Tachi Palace Hotel & Casino For many tribal casinos, summer represents an opportunity…

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