Posts by Raving
Liz Palar Joins Raving Bringing Three Decades of Gaming Operations
Right: We just met, tell me about yourself and what’s keeping you up at night. Wrong: Let me tell you about our company and how we can fix your problem. Have you ever had this experience with a vendor? We certainly have! That’s why it took us a long time to find the “right” person…
Read MoreYour Five-Step Service Walkabout
It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto the floor. You’re embarking on a journey of observation, immersing yourself in the frontline operations to witness firsthand how your…
Read MoreTraining Programs in Washington State JSP Grant 2024
In tribal gaming and hospitality, staying ahead means investing in your team’s skills and capabilities. That’s why we’re proud to share that Raving is an approved provider for the WA State JSP Grant. We have had great success through this opportunity and have a library of programs for you to choose from – up to…
Read MoreRaving Roundtable: Host & Player Development
Watch our 60-minute roundtable where we addressed the most perplexing questions in host and player development. Whether you attended the Host Player Development Conference or not, this session is open to ALL casino team members looking for candid answers. Our team is here to listen and provide valuable insights on a range of topics, including…
Read MoreWalking the Walk: Using Gemba Walks to Optimize Your Gaming & Hospitality Business
Chris Faria: Hey everyone, it’s Chris here from Tribal Gaming and Hospitality Magazine. Welcome to another special edition of TG&H On Air. We are speaking with Mason and Jeff Gray, Raving’s Business Optimization team. Your expertise and your role, as Raving Partners, is to use foundational approaches of Lean Six Sigma to improve business efficiency and process…
Read MoreVoices of Our Industry Celebrate Raving Turns 25!
A Quarter-Century Milestone Celebrated 🎉 Raving, an industry trailblazer in strategic services, media and events for gaming and hospitality, celebrates its 25th anniversary this May! Since its founding in 1998, Raving has been helping clients around the world improve their business performance and achieve their goals through innovative and practical solutions. From its humble…
Read MoreHow to Impact Your Guests Today With the Most Powerful Gesture in the World
Hi. How ya doin? Nice to see you … Thanks for reading … How ya’ been? It really is a pleasure … And it’s very simple, these phrases. They all have one thing in common. They are greetings, or if you will … expressions of welcome. They have no other meaning, no hidden agenda, no…
Read MoreHappy Howl-idays from Raving and TG&H!
What started as an experiment in 2020 – as our worlds went digital and we improvised to stay connected – has become a new and joyful tradition. It’s our pleasure to share, from our homes to yours, the 2022 Raving and TG&H Holiday Video. This homemade magnum opus comes to you to spread holiday cheer.…
Read MoreRaving On Air: Ray Pineault, Mohegan Sun
Ray Pineault, President and CEO of Mohegan Sun chats with Deana Scott at G2E 2022. Ray shares how the Mohegan Sun is working on a multi-billion dollar resort in Korea, updating facilities and expanding new technologies. Ray discusses the many opportunities for Tribes in the future and what we are facing in the headwinds of…
Read MoreOvercoming the Service Gap – First Steps
Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business Optimization partners for Raving. As specialists in this area, how do you help the gaming and hospitality industry, or really any…
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