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Building Relationships

Developing relationships in an automated world We all have basic needs when relating to others whether it is in our personal relationships or with those we interact with at work. Everyone wants to be seen, wants to be heard and wants to feel they matter. During a 1990 survey, 90% of the respondents stated that…

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Changing the Worst Promotion Ever – Part II

Janet Hawk

Into the best thing that ever happened Years ago, I was involved in a promotion that appeared to meet all the necessary criteria. To this day, however, it is one of the worst experiences I ever had in a casino, and one that I will never forget, because it helped me transition from operations to…

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Solving the Top 10 Host Issues

Janet Hawk

The top 10 issues hosts tell us they have and what you can do about them The funny thing about a casino host’s job … their top complaints haven’t changed much in the last 30 years. See, hosting will always be about relationships. Relationships with our guests, with our fellow teammates and with management. So…

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Boots on the Ground Marketing

Boots Jumping

Small Casino? Satellite Locations? Limited Resources? Q and A with Janet Hawk Janet Hawk Janet will be the first to tell you that she credits so much of her successful gaming career to some tough sons of bitches that broke her in when she started in Las Vegas. The opportunities and lessons she got and…

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How the Worst Promotion I Was Ever Involved in … (Part I)

Janet Hawk

Was the best thing that ever happened So many times we design a promotion or event, and it looks so awesome … on paper. You’ve picked the perfect title/theme, the prizes are amazing, and there is just NO WAY that your guests won’t have a great time, and the ROI will be THROUGH THE ROOF!…

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Common Mistakes by New PD Managers

Janet Hawk Hand Raised

Five ways to save yourself when you’re thrown in the middle of the lake and told to swim … I’ve seen it talked and written about SO many times: people promoted to a new role and then left to their own devices without much guidance or resources to actually succeed. No training, just given a…

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Building Better Promotions

Promotions

Pre and post-steps to build into your process Marketing has a well-earned reputation for being the “fun” department. Many don’t realize how much work goes into planning all the fun that our guests and fellow teammates see! Yes, there’s the basics of determining the goal of the promotion, diving into the database, selecting the type…

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The Best and Absolute Worst Part of Being a Connected Host

Say Goodbye

I’ve often told people that I love my job 90-95% of the time. Unfortunately, the 5-10% of the time that I hate it usually happens all at once, and sometimes on the same day. Most of the time, it is minor aggravations, like dealing with a dispute or a high-maintenance guest who is bound and…

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Strategic Tips for Overtaxed Hosts

Overtaxed Casino Host

How your player development team can organize their work to prevent burnout Let’s face the facts; the gaming industry is a highly competitive business. It used to be that gamblers had to travel quite a ways to get to their favorite gaming place. Today, it may be in their backyard. Now, more than ever, management…

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