Posts by Janet Hawk
Who Really Sells Your Casino?
Janet Hawk answers boldly at the 2024 Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference. In today’s fiercely competitive casino and hospitality industry, the key to sustained success lies in fostering loyalty among players and delivering consistent exceptional guest service and a sales-focused player development program. Ready to turn your team into sales-driven service…
Read MoreHow to Deal with Stress and Difficult Guests
In a recent issue of the Tribal Gaming & Hospitality Magazine, Raving Partner Janet Hawk shares practical tips for managing guest conflict, especially when frontline team members can’t prepare. Her approach helps casino teams stay calm, confident, and in control on the floor. Read the full article at TG&H Magazine
Read MoreRaving Roundtable: The Power of Guest Service
In this interactive roundtable, we cover the building blocks for turning your guest service program into so much more! When you add accountability, culture, reward, recognition and team member empowerment, the results go way beyond smiles and “hellos.” Janet Hawk – Raving’s VP of Player Development and Guest Experience and Melissa Jones, Team Member Development…
Read MoreRaving Roundtable: Powerful Sales Techniques for Every Member in Your PD Operations
In this 60-minute roundtable, Raving’s all-star Player Development team, Janet Hawk and Steve Browne with a combined 75 years of PD experience, will introduce The WHO, WHAT, WHEN and WHY of selling in hospitality and gaming. Tune in to learn about the four key player categories and how to customize your sales approach to each…
Read MoreStraightforward Tips for Host and PD Teams
Successful hosts have such passion and energy when they talk about their casino properties and how they make their guests happy. Well, that exuberance applies to our player development road warriors, Raving Partners, Steve Browne and Janet Hawk who paid their dues on the casino floors and are now helping clients across the globe. You’ll…
Read MoreRethinking PD: Who Should We Be Reaching Out To and With What?
(c)The Photo Group 2019 Q&A with Janet Hawk, Raving Partner, Player Development and Marketing It’s time to reposition and rethink Player Development as we navigate through these challenging and diverse economic times. Are expectations of senior management realistic? Can PD teams be successful with limited tools, amenities and players? We caught up with Janet Hawk,…
Read MoreThree Areas of Marketing Influence that Can Help Your Organization
Reinvestment, communication and promotions What are some things marketing can do to help begin the long process of returning to profitability and production? Let’s look at the three areas of reinvestment, communication and promotions. Reinvestment During closure, if you didn’t make changes to your reinvestment strategy there is still time to do this. This is…
Read MoreSelling in Sensitive Times
Hey, your hosts (should) know all about this! If you are a supplier to the casino industry, sending out “sales messages” can ruin your business and destroy relationships rather than generate new business if not approached carefully. Even if you know your product can truly help the casino and time is of the essence –…
Read MoreRaving Roundtable: Restart Campaign for Host and PD
Are your Hosts prepared to deliver questions about safety measures and account values? What plans are in place to jump-start communications once they get back to work? Do you have a quality list of targeted players, beyond VIP’s, to bring revenue back? Tune in for direct and professional thoughts, advice and Q&A on this essential topic. Raving…
Read MoreWhat PD Teams Can Be Doing During the Shutdown
Above: photos provided by Janet Hawk of Casino Magic Bay St. Louis before and after Hurricane Katrina, 2005. Lessons from Katrina How many of us have thought, “If only I had the time, I would (insert list here)”? Well, looks like we have some time on our hands. This isn’t the first time I have…
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