Security and Surveillance

surveillance cameras - casino

What Security & Surveillance is Really Like After Re-Opening

By Derk Boss / June 19, 2020 / Comments Off on What Security & Surveillance is Really Like After Re-Opening

Interview with Derk Boss, Raving Partner and Director of Surveillance, Angel of the Winds Casino Now that several casinos have re-opened, we caught up with Derk Boss, Director of Surveillance at Angel of the Winds Casino and longtime Raving Partner. He’s an expert in the field of gaming security and surveillance, litigation support and expert…

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Be Prepared That Everything We’ve Planned May Not Last Beyond the First Day

By Jennifer Boss / April 30, 2020 / Comments Off on Be Prepared That Everything We’ve Planned May Not Last Beyond the First Day

Do you have an after-action review ready for your security and surveillance teams? By now, most security and surveillance departments, working with senior leadership, have pretty much determined what they will do to protect their guests and team members to reopen after the Covid-19 forced casino shutdowns. The plans for how this will be done…

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Security Support During the Pandemic

By Jennifer Boss / March 27, 2020 / Comments Off on Security Support During the Pandemic

Casinos everywhere have shut their doors, as have most of our small businesses, restaurants and factories to help us, all battle the spread of Covid-19. No one alive has ever seen anything like this and certainly most of us have never seen a casino close. Casino resorts have always been open: during holidays, through weather…

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Why Your Marketing Programs and Promotions Get Ripped Off

By Jennifer Boss / March 9, 2020 / Comments Off on Why Your Marketing Programs and Promotions Get Ripped Off

I think we can all agree that our marketing programs and promotions are vulnerable to internal and external theft and fraud. Usually, it’s a combination of the two: an employee colluding with an outside agent to rip off the program. Why are marketing programs and promotions vulnerable? Programs and promotions are vulnerable because most properties don’t…

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Dumb Policies that Cause Obstacles and Ones that Protect Us

By Jennifer Boss / July 19, 2019 / Comments Off on Dumb Policies that Cause Obstacles and Ones that Protect Us

As surveillance watched the dealer, they noted he was incredibly sloppy. He didn’t spread the cards properly making them unreadable, his payouts were unclear, and their view of the chips was blocked by his hands, and he knocked the player’s chips over frequently and had to restack them repeatedly. All in all, he looked like…

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Security for Casinos and Kiosk Systems

Improving Guest Profitability and Experience Through Kiosks

By Savantis Solutions / March 26, 2019 / Comments Off on Improving Guest Profitability and Experience Through Kiosks

The balancing act with security concerns It is not an exaggeration to say that Kiosk technology is a top consideration for business executives in casinos and hospitality properties. As a matter of fact, in a recent Raving survey, gaming operators stated that kiosks were the number one technology addition implemented in 2018! Casino and Hospitality…

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Fraud Reduction in Non-Gaming

By Jennifer Boss / January 1, 2019 / Comments Off on Fraud Reduction in Non-Gaming

Are you following these best practices? On average, casinos lose 9 USD per day, per team member, to internal theft and fraud in gaming and non-gaming areas. For an organization with 1,000 team members, the total loss is near 3,285,000 USD annually! As a surveillance/security professional, it is my opinion and firm belief that there…

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Casino Players Seniors

Our Guests Are Somebody’s Mom

By Deana Scott / October 25, 2018 / Comments Off on Our Guests Are Somebody’s Mom

A new perspective on casino security and surveillance teams During my days in operations, I would gauge a good Monday by whether the Director of Security stopped by my office to fill me in on the antics of the weekend. If he didn’t show by 10 AM, I knew I could make progress on my…

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Las Vegas Sunset

A Night Forever Etched in Our Minds and Hearts

By Jennifer Boss / October 1, 2018 / Comments Off on A Night Forever Etched in Our Minds and Hearts

How to better prepare for workplace violence and active shooter events As the anniversary of October 1st approaches, we reflect on the horror and emotions encompassing that evening and the days following. It was the most horrific active shooter situation to happen on U.S. soil and will forever be a night etched in our minds…

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Cash drawer theft

When Was the Last Time You Asked, WHAT IF?

By Jennifer Boss / July 1, 2018 / Comments Off on When Was the Last Time You Asked, WHAT IF?

Preventing millions in losses at your casino On average, employees steal nine dollars a day from their company, which equates to $3,285 a year per employee. For a property of 1,000 employees, the loss is $3,285,000 USD annually. How does a company avoid such a loss? All areas are susceptible to theft. Theft of merchandise,…

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