Security and Surveillance
In the recent IACSP Surveillance Survey, 94% of respondents answered Internal Theft and Fraud would be one of the biggest threats facing casino properties in the coming year. We see it more frequently, it goes on far longer than cheating and advantage play, costing properties on average 9 USD per day, per team member, to…
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On August 17 @ 10 am PST, we gathered to discuss the findings of the second annual IACSP National Casino Surveillance Survey – a ground-breaking report for surveillance professionals in the gaming industry. The IACSP Board of Directors and its membership determined the need for a survey to identify best practices, optimal operations, structure and…
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We gathered on August 12, 2021 to discuss the findings of the first IACSP National Casino Surveillance Survey – a first of its kind, ground-breaking report for surveillance professionals in the gaming industry. The IACSP Board of Directors and its membership determined the need for a survey to identify best practices, optimal operations, structure and…
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How we fail at protecting our casinos with a lack of proper documentation A large part of a surveillance agent’s job is reviewing video to locate an incident or event such as a theft, guest slip or fall, or a violation of policy by a team member. While theses types of review and many others…
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Interview with Derk Boss, Raving Partner and Director of Surveillance, Angel of the Winds Casino Now that several casinos have re-opened, we caught up with Derk Boss, Director of Surveillance at Angel of the Winds Casino and longtime Raving Partner. He’s an expert in the field of gaming security and surveillance, litigation support and expert…
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Do you have an after-action review ready for your security and surveillance teams? By now, most security and surveillance departments, working with senior leadership, have pretty much determined what they will do to protect their guests and team members to reopen after the Covid-19 forced casino shutdowns. The plans for how this will be done…
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Join us for a group discussion with casino executives and industry professionals on how to ensure everyone feels safe, protected and confident that you and your team have installed new and superior safety features when you reopen.
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Casinos everywhere have shut their doors, as have most of our small businesses, restaurants and factories to help us, all battle the spread of Covid-19. No one alive has ever seen anything like this and certainly most of us have never seen a casino close. Casino resorts have always been open: during holidays, through weather…
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I think we can all agree that our marketing programs and promotions are vulnerable to internal and external theft and fraud. Usually, it’s a combination of the two: an employee colluding with an outside agent to rip off the program. Why are marketing programs and promotions vulnerable? Programs and promotions are vulnerable because most properties don’t…
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As surveillance watched the dealer, they noted he was incredibly sloppy. He didn’t spread the cards properly making them unreadable, his payouts were unclear, and their view of the chips was blocked by his hands, and he knocked the player’s chips over frequently and had to restack them repeatedly. All in all, he looked like…
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