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Security and Surveillance

Dumb Policies that Cause Obstacles and Ones that Protect Us

By Jennifer Boss / July 19, 2019 / Comments Off on Dumb Policies that Cause Obstacles and Ones that Protect Us

As surveillance watched the dealer, they noted he was incredibly sloppy. He didn’t spread the cards properly making them unreadable, his payouts were unclear, and their view of the chips was blocked by his hands, and he knocked the player’s chips over frequently and had to restack them repeatedly. All in all, he looked like…

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Security for Casinos and Kiosk Systems

Improving Guest Profitability and Experience Through Kiosks

By Savantis Solutions / March 26, 2019 / Comments Off on Improving Guest Profitability and Experience Through Kiosks

The balancing act with security concerns It is not an exaggeration to say that Kiosk technology is a top consideration for business executives in casinos and hospitality properties. As a matter of fact, in a recent Raving survey, gaming operators stated that kiosks were the number one technology addition implemented in 2018! Casino and Hospitality…

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Fraud Reduction in Non-Gaming

By Jennifer Boss / January 1, 2019 / Comments Off on Fraud Reduction in Non-Gaming

Are you following these best practices? On average, casinos lose 9 USD per day, per team member, to internal theft and fraud in gaming and non-gaming areas. For an organization with 1,000 team members, the total loss is near 3,285,000 USD annually! As a surveillance/security professional, it is my opinion and firm belief that there…

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Casino Players Seniors

Our Guests Are Somebody’s Mom

By Deana Scott / October 25, 2018 / Comments Off on Our Guests Are Somebody’s Mom

A new perspective on casino security and surveillance teams During my days in operations, I would gauge a good Monday by whether the Director of Security stopped by my office to fill me in on the antics of the weekend. If he didn’t show by 10 AM, I knew I could make progress on my…

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Las Vegas Sunset

A Night Forever Etched in Our Minds and Hearts

By Jennifer Boss / October 1, 2018 / Comments Off on A Night Forever Etched in Our Minds and Hearts

How to better prepare for workplace violence and active shooter events As the anniversary of October 1st approaches, we reflect on the horror and emotions encompassing that evening and the days following. It was the most horrific active shooter situation to happen on U.S. soil and will forever be a night etched in our minds…

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Cash drawer theft

When Was the Last Time You Asked, WHAT IF?

By Jennifer Boss / July 1, 2018 / Comments Off on When Was the Last Time You Asked, WHAT IF?

Preventing millions in losses at your casino On average, employees steal nine dollars a day from their company, which equates to $3,285 a year per employee. For a property of 1,000 employees, the loss is $3,285,000 USD annually. How does a company avoid such a loss? All areas are susceptible to theft. Theft of merchandise,…

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Casino Floor Security

The Ultimate Failure in Guest Service

By Derk Boss / October 1, 2016 / Comments Off on The Ultimate Failure in Guest Service

How casino floor security can reduce theft dramatically It happens on the casino floor every day and during every shift. A guest reports a missing TITO voucher, or they set down their phone or purse and now it’s gone. Both Security and Surveillance are notified and an investigation is conducted. Unfortunately, the item is usually…

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Waitstaff behind bar

Waitstaff Millionaires

By Derk Boss / August 22, 2016 / Comments Off on Waitstaff Millionaires

Read before you decide that this isn’t happening at your casino The waiter placed the bill on the table and asked the nice, older couple if they needed anything else. They said no, they were fine, thank you. The waiter thanked them for coming and left. The man picked up the bill and made sure…

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Disneyland

What Your Security Team Can Learn from Disneyland

By Derk Boss / April 11, 2016 / Comments Off on What Your Security Team Can Learn from Disneyland

It’s a different world today … How to change your security and surveillance model to prepare for a state of emergency. Not too long ago, surveillance departments spent almost all of their time watching table games. We looked for cheaters, advantage players, and thieves working inside and outside the pit. That was the working model…

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Roulette Table Games Casino Surveillance

Things Surveillance Can Do to Improve Table Games Profitability

By Derk Boss / April 1, 2016 / Comments Off on Things Surveillance Can Do to Improve Table Games Profitability

How to increase decisions per hour and reduce the number of mistakes that make such a dent in your profitability While the surveillance department’s main goal in its support of Table Games is to detect cheats and advantage players, as well as employee theft and fraud, there are other things that Surveillance can do to…

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