Security and Surveillance

Cash drawer theft

When Was the Last Time You Asked, WHAT IF?

By Jennifer Boss / Comments Off on When Was the Last Time You Asked, WHAT IF?

Preventing millions in losses at your casino On average, employees steal nine dollars a day from their company, which equates to $3,285 a year per employee. For a property of 1,000 employees, the loss is $3,285,000 USD annually. How does a company avoid such a loss? All areas are susceptible to theft. Theft of merchandise,…

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Casino Floor Security

The Ultimate Failure in Guest Service

By Derk Boss / Comments Off on The Ultimate Failure in Guest Service

How casino floor security can reduce theft dramatically It happens on the casino floor every day and during every shift. A guest reports a missing TITO voucher, or they set down their phone or purse and now it’s gone. Both Security and Surveillance are notified and an investigation is conducted. Unfortunately, the item is usually…

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Waitstaff behind bar

Waitstaff Millionaires

By Derk Boss / Comments Off on Waitstaff Millionaires

Read before you decide that this isn’t happening at your casino The waiter placed the bill on the table and asked the nice, older couple if they needed anything else. They said no, they were fine, thank you. The waiter thanked them for coming and left. The man picked up the bill and made sure…

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Disneyland

What Your Security Team Can Learn from Disneyland

By Derk Boss / Comments Off on What Your Security Team Can Learn from Disneyland

It’s a different world today … How to change your security and surveillance model to prepare for a state of emergency. Not too long ago, surveillance departments spent almost all of their time watching table games. We looked for cheaters, advantage players, and thieves working inside and outside the pit. That was the working model…

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Roulette Table Games Casino Surveillance

Things Surveillance Can Do to Improve Table Games Profitability

By Derk Boss / Comments Off on Things Surveillance Can Do to Improve Table Games Profitability

How to increase decisions per hour and reduce the number of mistakes that make such a dent in your profitability While the surveillance department’s main goal in its support of Table Games is to detect cheats and advantage players, as well as employee theft and fraud, there are other things that Surveillance can do to…

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Money in pocket

Why Your Programs and Promotions Get Ripped Off

By Derk Boss / Comments Off on Why Your Programs and Promotions Get Ripped Off

Your promotion was VERY popular, but unfortunately … it was only because your employees were ripping you off. The Cage Director was worried and confused. Over the last two days, she had way too many winning scratch tickets being turned in for cash. And what was worse, the winners were employees and they were winning…

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Security Setup Event

How Every Executive, Manager, and Supervisor Needs to Prepare

By Derk Boss / Comments Off on How Every Executive, Manager, and Supervisor Needs to Prepare

What will you do before emergency personnel arrive in an emergency at your casino? I had planned to submit an article about training for Table Games personnel. I decided against doing that on November 13. That was the day terrorists attacked and killed 129 (at this point), and injured many more innocent people in Paris,…

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Fraud Craps Table

Fraud at Your Craps Table

By Derk Boss / Comments Off on Fraud at Your Craps Table

The top five ways to know your surveillance department is contributing to the bottom line The craps pit had been losing for almost two years. In fact, the win percentage was down almost two points from where it had been for as long as anyone could remember. The continued loss drew the attention of the…

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Player Ratings

The Top Five Reasons Your Players Aren’t Rated Correctly

By Derk Boss / Comments Off on The Top Five Reasons Your Players Aren’t Rated Correctly

And why you should care We all spend a lot of time rating our players to make sure that they are comped correctly and fairly. Most of us, if not all, use the standard formula below to determine a player’s value: Earning Potential = Avg. Bet x Hours Played x Decisions per Hour x House…

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