Security and Surveillance

Money in pocket

Why Your Programs and Promotions Get Ripped Off

By Derk Boss / February 1, 2016 / Comments Off on Why Your Programs and Promotions Get Ripped Off

Your promotion was VERY popular, but unfortunately … it was only because your employees were ripping you off. The Cage Director was worried and confused. Over the last two days, she had way too many winning scratch tickets being turned in for cash. And what was worse, the winners were employees and they were winning…

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Security Setup Event

How Every Executive, Manager, and Supervisor Needs to Prepare

By Derk Boss / January 1, 2016 / Comments Off on How Every Executive, Manager, and Supervisor Needs to Prepare

What will you do before emergency personnel arrive in an emergency at your casino? I had planned to submit an article about training for Table Games personnel. I decided against doing that on November 13. That was the day terrorists attacked and killed 129 (at this point), and injured many more innocent people in Paris,…

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Fraud Craps Table

Fraud at Your Craps Table

By Derk Boss / October 1, 2015 / Comments Off on Fraud at Your Craps Table

The top five ways to know your surveillance department is contributing to the bottom line The craps pit had been losing for almost two years. In fact, the win percentage was down almost two points from where it had been for as long as anyone could remember. The continued loss drew the attention of the…

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Player Ratings

The Top Five Reasons Your Players Aren’t Rated Correctly

By Derk Boss / November 17, 2014 / Comments Off on The Top Five Reasons Your Players Aren’t Rated Correctly

And why you should care We all spend a lot of time rating our players to make sure that they are comped correctly and fairly. Most of us, if not all, use the standard formula below to determine a player’s value: Earning Potential = Avg. Bet x Hours Played x Decisions per Hour x House…

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