Posts by Derk Boss
Raving Roundtable: Results of the IACSP Survey 2023
On August 15 @ 10 am PST, we gathered to discuss the findings of the third annual IACSP National Casino Surveillance Survey – a ground-breaking report for surveillance professionals in the gaming industry. The IACSP Board of Directors and its membership determined the need for a survey to identify best practices, optimal operations, structure and…
Read MoreRaving Roundtable: Results of the IACSP Survey 2022
On August 17 @ 10 am PST, we gathered to discuss the findings of the second annual IACSP National Casino Surveillance Survey – a ground-breaking report for surveillance professionals in the gaming industry. The IACSP Board of Directors and its membership determined the need for a survey to identify best practices, optimal operations, structure and…
Read MoreRaving Roundtable: Results of the IACSP Survey 2021
We gathered on August 12, 2021 to discuss the findings of the first IACSP National Casino Surveillance Survey – a first of its kind, ground-breaking report for surveillance professionals in the gaming industry. The IACSP Board of Directors and its membership determined the need for a survey to identify best practices, optimal operations, structure and…
Read MoreWhat Security & Surveillance is Really Like After Re-Opening
Interview with Derk Boss, Raving Partner and Director of Surveillance, Angel of the Winds Casino Now that several casinos have re-opened, we caught up with Derk Boss, Director of Surveillance at Angel of the Winds Casino and longtime Raving Partner. He’s an expert in the field of gaming security and surveillance, litigation support and expert…
Read MoreRaving Roundtable: Public Safety
Join us for a group discussion with casino executives and industry professionals on how to ensure everyone feels safe, protected and confident that you and your team have installed new and superior safety features when you reopen.
Read MoreThe Ultimate Failure in Guest Service
How casino floor security can reduce theft dramatically It happens on the casino floor every day and during every shift. A guest reports a missing TITO voucher, or they set down their phone or purse and now it’s gone. Both Security and Surveillance are notified and an investigation is conducted. Unfortunately, the item is usually…
Read MoreWaitstaff Millionaires
Read before you decide that this isn’t happening at your casino The waiter placed the bill on the table and asked the nice, older couple if they needed anything else. They said no, they were fine, thank you. The waiter thanked them for coming and left. The man picked up the bill and made sure…
Read MoreWhat Your Security Team Can Learn from Disneyland
It’s a different world today … How to change your security and surveillance model to prepare for a state of emergency. Not too long ago, surveillance departments spent almost all of their time watching table games. We looked for cheaters, advantage players, and thieves working inside and outside the pit. That was the working model…
Read MoreThings Surveillance Can Do to Improve Table Games Profitability
How to increase decisions per hour and reduce the number of mistakes that make such a dent in your profitability While the surveillance department’s main goal in its support of Table Games is to detect cheats and advantage players, as well as employee theft and fraud, there are other things that Surveillance can do to…
Read MoreWhy Your Programs and Promotions Get Ripped Off
Your promotion was VERY popular, but unfortunately … it was only because your employees were ripping you off. The Cage Director was worried and confused. Over the last two days, she had way too many winning scratch tickets being turned in for cash. And what was worse, the winners were employees and they were winning…
Read More