Posts by Jennifer Boss
Raving Roundtable: Internal Theft and Fraud – What It’s Costing You Daily
In the recent IACSP Surveillance Survey, 94% of respondents answered Internal Theft and Fraud would be one of the biggest threats facing casino properties in the coming year. We see it more frequently, it goes on far longer than cheating and advantage play, costing properties on average 9 USD per day, per team member, to…
Read MoreThe Risk and Cost of Not Having Proper Documentation
How we fail at protecting our casinos with a lack of proper documentation A large part of a surveillance agent’s job is reviewing video to locate an incident or event such as a theft, guest slip or fall, or a violation of policy by a team member. While theses types of review and many others…
Read MoreBe Prepared That Everything We’ve Planned May Not Last Beyond the First Day
Do you have an after-action review ready for your security and surveillance teams? By now, most security and surveillance departments, working with senior leadership, have pretty much determined what they will do to protect their guests and team members to reopen after the Covid-19 forced casino shutdowns. The plans for how this will be done…
Read MoreSecurity Support During the Pandemic
Casinos everywhere have shut their doors, as have most of our small businesses, restaurants and factories to help us, all battle the spread of Covid-19. No one alive has ever seen anything like this and certainly most of us have never seen a casino close. Casino resorts have always been open: during holidays, through weather…
Read MoreWhy Your Marketing Programs and Promotions Get Ripped Off
I think we can all agree that our marketing programs and promotions are vulnerable to internal and external theft and fraud. Usually, it’s a combination of the two: an employee colluding with an outside agent to rip off the program. Why are marketing programs and promotions vulnerable? Programs and promotions are vulnerable because most properties don’t…
Read MoreDumb Policies that Cause Obstacles and Ones that Protect Us
As surveillance watched the dealer, they noted he was incredibly sloppy. He didn’t spread the cards properly making them unreadable, his payouts were unclear, and their view of the chips was blocked by his hands, and he knocked the player’s chips over frequently and had to restack them repeatedly. All in all, he looked like…
Read MoreFraud Reduction in Non-Gaming
Are you following these best practices? On average, casinos lose 9 USD per day, per team member, to internal theft and fraud in gaming and non-gaming areas. For an organization with 1,000 team members, the total loss is near 3,285,000 USD annually! As a surveillance/security professional, it is my opinion and firm belief that there…
Read MoreA Night Forever Etched in Our Minds and Hearts
How to better prepare for workplace violence and active shooter events As the anniversary of October 1st approaches, we reflect on the horror and emotions encompassing that evening and the days following. It was the most horrific active shooter situation to happen on U.S. soil and will forever be a night etched in our minds…
Read MoreWhen Was the Last Time You Asked, WHAT IF?
Preventing millions in losses at your casino On average, employees steal nine dollars a day from their company, which equates to $3,285 a year per employee. For a property of 1,000 employees, the loss is $3,285,000 USD annually. How does a company avoid such a loss? All areas are susceptible to theft. Theft of merchandise,…
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