Talk about a change of scenery.
Today’s guest went from a major destination market and “livin’ the life in Las Vegas” to embracing a new role in a local’s market in Washington! I know you’ll enjoy the spirit and enthusiasm of native Philly boy, Mark Juliano, Vice President of Player Development and Casino Marketing at Maverick Gaming.
You think operating a casino is tough during these times? What’s it like creating a guest experience inside of a tent? You may be surprised at the answer.
Mark is a player development and analytics guy at heart, and he shares his approach on inactive players and reinvestment for this cardroom enterprise. He also talks about how their organization is committed to giving back where they live and work. This holiday season they are providing meals for 16,000 people. You can read more about it by reading their press release here.
How are you creating incredible guest experiences during these times of change? We’d like to hear from you. Please drop me a line at [email protected] and let’s chat.
Here’s to a safe and happy New Year for everyone.