Posts Tagged ‘video’
Strengthening Our Tribal Nations: Strategic HR for Capacity and Self-Governance
Today’s Raving NEXT Leadership Roundtable brought together Tribal leaders, HR professionals, and enterprise executives for a conversation focused on one of the most important long-term investments Tribal nations can make: their people. Facilitated by Christopher Orozco, Raving Partner, HR & Leadership, and moderated by Deana Scott, CEO of Raving, the discussion explored how HR is…
Read MoreRaving NEXT Leadership Series | The Human Side of Casino Strategy: HR, Leadership, and the Experiences That Drive Performance in 2026
This Raving NEXT Leadership Series roundtable explored the human side of casino strategy and how leadership and HR decisions directly shaped both employee performance and guest experience. Recorded on March 19, 2026, this session was facilitated by Christopher Orozco, Raving Partner, HR & Leadership, and supported by Deana Scott, CEO of Raving, and Rita Jefferson,…
Read MoreWelcoming Christopher Orozco to the Raving Team
Christopher’s connection to Raving began long before this announcement. At just 18 years old, he attended a Raving training while at the very beginning of his career in gaming. Today, he returns not as an attendee, but as a partner—helping organizations build stronger leaders and healthier workplaces across Indian Country. Christopher brings deep experience working…
Read More2025 Casino Cybersecurity Survey Report
2025 Casino Cybersecurity Survey Report Are Your Cyber Defenses Keeping Up? See How You Compare Hot on the heels of our International Casino Surveillance Survey Report and webinar, we’re releasing a stand-alone 2025 Casino Cybersecurity Survey Report focused entirely on how casinos are preparing for and responding to cyber threats. Now in its third year,…
Read MoreRaving Roundtable: Results of the IACSP Survey 2025
On August 20 @ 10 am PT, we gathered to discuss the findings of the fifth annual IACSP International Casino Surveillance Survey – a ground-breaking report for surveillance professionals in the gaming industry. Watch the webinar recording above for expert opinions and best practices. You can also download a copy of the full report. The…
Read MoreGuest Service Isn’t the Icing. It’s the Cake.
Let’s just call it out: Guest service is the one thing every casino says is important, but also the first thing to get slapped on a t-shirt, hyped for three weeks, and then ghosted. Sound familiar? I can’t count how many times I’ve walked into a property and heard, “Oh yeah, we did a service…
Read MoreHow Tribal Organizations Benefit from Enterprise-Wide Business Optimization
In a recent episode of TG&H on Air, Christine Faria sat down with Raving Partners Jeff and Mason Gray to explore how tribal organizations are transforming operations and increasing economic opportunity through enterprise-wide business optimization. Their work, rooted in Lean Six Sigma principles, is not just about cutting costs — it’s about maximizing value across…
Read MoreMaximizing Your Systems and Loyalty Club – Session Preview
Chris Archunde, a casino operations and marketing veteran with over two decades of experience, is set to deliver two dynamic sessions at the upcoming Casino Marketing & Technology Conference and the Host & Player Development Conference July 2025 at Pechanga Resort Casino. Read the full story at TG&H
Read MoreWhy Combining Leadership and Lean Six Sigma Training is the Best Tool Today
In the last couple of years, we’ve talked a lot about the Lean Six Sigma program. Recently you did a session at the Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference where you talked about the importance of leadership and Lean together. Why is it important that leadership goes hand in hand with Lean? Jeff Gray: A…
Read MoreInterview with Jeff Gray, Raving Partner Business Optimization and Lean Methodologies
Access the full recording here at whereweconverge.com Reposting of script with Seattle personality, Trae Holiday, Day with Tray Holiday, guest post Trae: Welcome back everyone to The Day with Trey. I’m your host Trey Holiday. I want to now welcome y’all to something we’re about to be learning on this. I gotta give Jeff a welcome. I’m so…
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