Raving NEXT Leadership Series | The Human Side of Casino Strategy: HR, Leadership, and the Experiences That Drive Performance in 2026

This Raving NEXT Leadership Series roundtable explored the human side of casino strategy and how leadership and HR decisions directly shaped both employee performance and guest experience.

Recorded on March 19, 2026, this session was facilitated by Christopher Orozco, Raving Partner, HR & Leadership, and supported by Deana Scott, CEO of Raving, and Rita Jefferson, Partner, Leadership. The conversation brought together senior leaders for a candid, peer-to-peer discussion on the challenges and opportunities shaping workforce strategy in 2026.

Key themes included:

The connection between leadership decisions, culture, and operational performance
Employee engagement, retention, and team dynamics
Real-world perspectives from operators navigating today’s workforce challenges
Practical insights leaders could apply within their own organizations
This session was part of a three-part Raving NEXT Leadership Series focused on leadership, culture, and performance.