Leadership and Human Resources
In this 60-minute roundtable, Paula Allen unpacks the importance of Enneagram in leadership. The Enneagram is a personality tool that helps leaders better understand themselves and their team. By identifying your Enneagram type, leaders gain insights into their strengths, weaknesses, motivations, and communication styles. Join Paula Allen as she shares this powerful tool that’s been…
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Did you miss the workshop on breaking the barriers between Council, Operations, Admin and Each Other, or just want to dive deeper? Please join us for this interactive discussion where Paula Allen, Raving Partner, will open up the floor to discuss your issues and common organizational communication practices that get in the way of reaching…
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How do we manage this issue not only from a staffing perspective but from a human perspective? We work in Tribal organizations that have experienced pain of exclusion and racism. As leaders in our industry, how do we manage this issue from not only from a staffing perspective but from a human perspective and why…
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We all know the saying “time is money.” From long lines and slow jackpot payouts, to a broken customer journey or “call a host-itis,” broken processes not only cost our operations hundreds of thousands of dollars each year, but contribute to low employee morale and unhappy guests. Are you ready to revolutionize your operations? Watch…
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Our strength comes from our years as gaming operators. We have been in your shoes. Get to know just some of our experienced team today by watching the video above! Learn about our custom casino programs and access valuable articles and insights in Data Analytics, Food & Beverage, Guest Service, Host & Player Development, Leadership, Marketing & Loyalty, Research and Security & Surveillance. Raving has partnered with over 152 Tribal…
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In this week’s Raving On Air, Deana sits down with Steve Neely, General Manager, Rolling Hills Casino to tackle the #1 industry challenge – Staffing. What can we do differently to attract today’s workforce? From increasing our measures of gratitude to a bold billboard guaranteeing a starting wage, Steve shares how the Rolling Hills Casino…
Read More Our strength comes from our years as gaming operators. We have been in your shoes. Get to know just some of our experienced team today by watching the video above! Learn about our custom casino programs and access valuable articles and insights in Data Analytics, Food & Beverage, Guest Service, Host & Player Development, Leadership,…
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Raving has expanded their resources again! The Native-owned, full service casino and hospitality firm, announced the addition to their business optimization team experts with Jeff and Mason Gray, experts in the Lean Six Sigma process improvement skills that have transformed businesses of all sizes. Listen here to Raving CEO Deana Scott’s interview with the Grays. Is…
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As we head into 2022, utilizing technology and attracting talent to meet our guest’s needs is the priority. In this interview with Dr. Stowe Shoemaker, Dean of the UNLV Harrah College of Hospitality we cover this topic and more including: How do we use technology to reduce the points of friction for a guest? What…
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“Nobody told me.” How many times have we heard that from a colleague or team member, after you knew darned well you did everything to get the information in their hands? It’s frustrating, right? We know that successful communication in our organizations can be measured and connected to guest satisfaction; yet still, we struggle. Listen…
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