Leadership and Human Resources

Are We Getting Diversity and Inclusion Right?

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How do we manage this issue not only from a staffing perspective but from a human perspective? We work in Tribal organizations that have experienced pain of exclusion and racism. As leaders in our industry, how do we manage this issue from not only from a staffing perspective but from a human perspective and why…

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Have you Met the Raving Team Lately?

By Raving /

Our strength comes from our years as gaming operators. We have been in your shoes. Get to know just some of our experienced team today by watching the video above! Learn about our custom casino programs and access valuable articles and insights in Data Analytics, Food & Beverage, Guest Service, Host & Player Development, Leadership, Marketing & Loyalty, Research and Security & Surveillance. Raving has partnered with over 152 Tribal…

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Raving On Air: Steve Neely, Rolling Hills Casino

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In this week’s Raving On Air, Deana sits down with Steve Neely, General Manager, Rolling Hills Casino to tackle the #1 industry challenge – Staffing. What can we do differently to attract today’s workforce? From increasing our measures of gratitude to a bold billboard guaranteeing a starting wage, Steve shares how the Rolling Hills Casino…

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Have You Met the Raving Team Lately …

By Raving / Comments Off on Have You Met the Raving Team Lately …

Our strength comes from our years as gaming operators. We have been in your shoes. Get to know just some of our experienced team today by watching the video above! Learn about our custom casino programs and access valuable articles and insights in Data Analytics, Food & Beverage, Guest Service, Host & Player Development, Leadership,…

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Raving Adds Strategic Partner Lean Revisions to Business Optimization Team

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Raving has expanded their resources again! The Native-owned, full service casino and hospitality firm, announced the addition to their business optimization team experts with Jeff and Mason Gray, experts in the Lean Six Sigma process improvement skills that have transformed businesses of all sizes. Listen here to Raving CEO Deana Scott’s interview with the Grays. Is…

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Raving On Air: Dr. Stowe Shoemaker, UNLV Harrah College of Hospitality

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As we head into 2022, utilizing technology and attracting talent to meet our guest’s needs is the priority. In this interview with Dr. Stowe Shoemaker, Dean of the UNLV Harrah College of Hospitality we cover this topic and more including: How do we use technology to reduce the points of friction for a guest? What…

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Organizational Communication: Finding a Powerful Tool to Overcome Our Biggest Frustration

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“Nobody told me.” How many times have we heard that from a colleague or team member, after you knew darned well you did everything to get the information in their hands? It’s frustrating, right? We know that successful communication in our organizations can be measured and connected to guest satisfaction; yet still, we struggle. Listen…

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Leadership During Crisis: Part II – Brian Parrish, Navajo Nation Gaming Enterprises

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Will your core values stand the test of a true crisis? This is one of many topics Brian Parrish, Interim CEO, Navajo Nation Gaming Enterprises and I discussed in part two of our interview (make sure to watch part one if you missed it). Brian states, “Until your values are really put to the test, it’s easy…

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Interview with Ray Pineault, Mohegan Gaming & Entertainment

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Even during the darkest of times that especially impacted our hard-hit gaming and hospitality industry, Tribes have pushed forward with expansion and diversification plans. Through reimagining their organizations, they are ensuring long-term success for future generations. Mohegan Sun is one of those organizations. In today’s interview, I had the opportunity to speak with Ray Pineault, Interim Chief Executive…

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https://vimeo.com/535038329

Jason Guyot, President and CEO, Foxwoods Resort Casino

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What’s it like being the first Tribal member to take the reins of one of the most iconic gaming establishments in the U.S.? And how does it feel to lead during the most challenging time in the organization’s history? Today you’ll hear from Foxwoods Resort Casino’s President and CEO Jason Guyot. Jason told me that his…

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