Leadership and Human Resources
How do we manage this issue not only from a staffing perspective but from a human perspective? We work in Tribal organizations that have experienced pain of exclusion and racism. As leaders in our industry, how do we manage this issue from not only from a staffing perspective but from a human perspective and why…
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In this week’s Raving On Air, Deana sits down with Steve Neely, General Manager, Rolling Hills Casino to tackle the #1 industry challenge – Staffing. What can we do differently to attract today’s workforce? From increasing our measures of gratitude to a bold billboard guaranteeing a starting wage, Steve shares how the Rolling Hills Casino…
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Raving has expanded their resources again! The Native-owned, full service casino and hospitality firm, announced the addition to their business optimization team experts with Jeff and Mason Gray, experts in the Lean Six Sigma process improvement skills that have transformed businesses of all sizes. Listen here to Raving CEO Deana Scott’s interview with the Grays. Is…
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As we head into 2022, utilizing technology and attracting talent to meet our guest’s needs is the priority. In this interview with Dr. Stowe Shoemaker, Dean of the UNLV Harrah College of Hospitality we cover this topic and more including: How do we use technology to reduce the points of friction for a guest? What…
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“Nobody told me.” How many times have we heard that from a colleague or team member, after you knew darned well you did everything to get the information in their hands? It’s frustrating, right? We know that successful communication in our organizations can be measured and connected to guest satisfaction; yet still, we struggle. Listen…
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Will your core values stand the test of a true crisis? This is one of many topics Brian Parrish, Interim CEO, Navajo Nation Gaming Enterprises and I discussed in part two of our interview (make sure to watch part one if you missed it). Brian states, “Until your values are really put to the test, it’s easy…
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Even during the darkest of times that especially impacted our hard-hit gaming and hospitality industry, Tribes have pushed forward with expansion and diversification plans. Through reimagining their organizations, they are ensuring long-term success for future generations. Mohegan Sun is one of those organizations. In today’s interview, I had the opportunity to speak with Ray Pineault, Interim Chief Executive…
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What’s it like being the first Tribal member to take the reins of one of the most iconic gaming establishments in the U.S.? And how does it feel to lead during the most challenging time in the organization’s history? Today you’ll hear from Foxwoods Resort Casino’s President and CEO Jason Guyot. Jason told me that his…
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I am not a weirdo. Hi, my name is Chris and I have been in quarantine for almost a year now. Why am I feeling like Stuart Smalley (SNL) and need to affirm that I’m good enough? I was emailing back and forth with someone in the industry when the National Indian Gaming Association recently…
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Talk about a change of scenery. Today’s guest went from a major destination market and “livin’ the life in Las Vegas” to embracing a new role in a local’s market in Washington! I know you’ll enjoy the spirit and enthusiasm of native Philly boy, Mark Juliano, Vice President of Player Development and Casino Marketing at…
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