Gaming Operations
We all know the saying “time is money.” From long lines and slow jackpot payouts, to a broken customer journey or “call a host-itis,” broken processes not only cost our operations hundreds of thousands of dollars each year, but contribute to low employee morale and unhappy guests. Are you ready to revolutionize your operations? Watch…
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What would you say is one of the most underutilized resources in the gaming industry for operators? Top on my list are the suppliers that we use! And, when we’re specifically talking about slot data … are we really taking advantage of the knowledge and information they can supply? Join me in today’s interview as…
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Raving has expanded their resources again! The Native-owned, full service casino and hospitality firm, announced the addition to their business optimization team experts with Jeff and Mason Gray, experts in the Lean Six Sigma process improvement skills that have transformed businesses of all sizes. Listen here to Raving CEO Deana Scott’s interview with the Grays. Is…
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As the Tribal Gaming & Hospitality Magazine and Raving teams returned from the first G2E show since 2019, what struck me is how creating partnerships with culturally and strategically aligned companies benefits our guests twofold: by delivering and developing more of the right products to the market as well as more quickly. And in today’s business…
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I’m reporting to you from the road in Eastern Oregon. You can say, I’ve went back in time a quarter of a century. See, over 25 years ago, I met Al Tovey. I had just started working in marketing for the Coquille Indian Tribe at the Mill Casino Resort (my husband Brady’s Tribe). Al was…
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After an unprecedented transition period for casinos and specifically the Tribal market, how has Ainsworth’s strategy changed to meet the needs of today’s players? Their solution, bringing the floor back with a focus on games that perform the best. Lawrence Levy, CEO, Ainsworth, talks about their full suite of new games, plus the new A-STAR Curve XL cabinet. This new…
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Even during the darkest of times that especially impacted our hard-hit gaming and hospitality industry, Tribes have pushed forward with expansion and diversification plans. Through reimagining their organizations, they are ensuring long-term success for future generations. Mohegan Sun is one of those organizations. In today’s interview, I had the opportunity to speak with Ray Pineault, Interim Chief Executive…
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What’s it like being the first Tribal member to take the reins of one of the most iconic gaming establishments in the U.S.? And how does it feel to lead during the most challenging time in the organization’s history? Today you’ll hear from Foxwoods Resort Casino’s President and CEO Jason Guyot. Jason told me that his…
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What’s it like running an organization that is the largest tourist destination in the state with over six million visitors per year? And how do you do that in a city, Milwaukee, that has been a COVID hot spot? Today I chat with Rodney Ferguson, who has served as CEO and General Manager of Potawatomi…
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In today’s interview, I am delighted to speak with Rodney A. Butler, Chairman of the Mashantucket Pequot Tribal Nation, who is at the helm of one of the most recognized Tribal casino brands, Foxwoods Resort Casino. In this candid interview, Chairman Butler said that his leadership strategy during this challenging time has been to keep…
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