Gaming Operations

Interview with Rodney Ferguson, Potawatomi Hotel & Casino

By Raving / November 27, 2020 / Comments Off on Interview with Rodney Ferguson, Potawatomi Hotel & Casino

What’s it like running an organization that is the largest tourist destination in the state with over six million visitors per year? And how do you do that in a city, Milwaukee, that has been a COVID hot spot? Today I chat with Rodney Ferguson, who has served as CEO and General Manager of Potawatomi…

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Raving On Air Interview with Chairman Butler, Foxwoods

Interview with Chairman Butler, Foxwoods

By Raving / October 9, 2020 / Comments Off on Interview with Chairman Butler, Foxwoods

In today’s interview, I am delighted to speak with Rodney A. Butler, Chairman of the Mashantucket Pequot Tribal Nation, who is at the helm of one of the most recognized Tribal casino brands, Foxwoods Resort Casino. In this candid interview, Chairman Butler said that his leadership strategy during this challenging time has been to keep…

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How One of Your Best Casino Guests is Spending Money Elsewhere – Part II

By Raving / September 30, 2020 / Comments Off on How One of Your Best Casino Guests is Spending Money Elsewhere – Part II

Drive-in bingo is where my gaming money is going these days By Kathy Thill, Guest Contributor People seem surprised when I tell them that I spend my Saturday nights sitting in my car, in a darkened parking lot, alone for hours … PLAYING BINGO! Who am I? I am 65+, single, female, middle upper class…

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For Casinos, It’s not a Reopening but a Rebuilding

By Tom Osiecki / September 16, 2020 / Comments Off on For Casinos, It’s not a Reopening but a Rebuilding

For the casino and hospitality industry, the first lesson is that we are not reopening properties, we are rebuilding the hospitality businesses. Almost all aspects of the casino business have been impacted by COVID-19. Casino resorts are a combination of business operations working together to provide guests an escape. The business operations are hotels, restaurants,…

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How We Blew Up Our Slot Floor to Adapt

By Dan Stromer / July 20, 2020 / Comments Off on How We Blew Up Our Slot Floor to Adapt

Four months ago, most of us anticipated that changes to our slot and table games operations would be temporary; now we know that our “quick fixes” to address social distancing, limited capacity and safety could be very well be long term or even permanent. Today we talk to two industry experts on gaming operations starting…

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How Gaming Suppliers Can Help Operators Deliver a Safer, Modern Product

By Raving / June 8, 2020 / Comments Off on How Gaming Suppliers Can Help Operators Deliver a Safer, Modern Product

Interview with Cath Burns, Aristocrat This is why Cath Burns Executive Vice President of Customer Experience with Aristocrat is one of the most innovative leaders in gaming. Her perspective on consumer expectation and satisfaction is very insightful and provocative. Cath has a great deal of personal experience working in Asia and as a global organization…

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Touchless Technology for Casinos

By Raving / May 18, 2020 / Comments Off on Touchless Technology for Casinos

Interview with Ryan Reddy and Michael Ratner, IGT In the last several weeks we’ve talked to operators about how they are pivoting to address reopening; our experts have given significant strategic ways to approach data, marketing and other operations. Now it is time to talk to the suppliers. This week we’re talking to IGT’s Ryan…

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Northern Quest Resort & Casino and Kalispel Casino Operational Executive Team Share their Post-Opening Results

By Christine Faria / May 18, 2020 / Comments Off on Northern Quest Resort & Casino and Kalispel Casino Operational Executive Team Share their Post-Opening Results

with Tribal Gaming & Hospitality Magazine through an Interactive Roundtable Reno, NV – Over 130 attendees representing commercial and Tribal casinos throughout the US, Canada, Europe and even Mexico gathered yesterday, May 14, 2020 for an interactive roundtable. The Kalispel Tribe opened both of their casinos on May 5 and in the spirit of collaboration…

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It’s Not About Competition, But Collaboration

By Raving / May 11, 2020 / Comments Off on It’s Not About Competition, But Collaboration

In today’s interview, Deana talks to two of the most respected leaders in the industry. They are operating in some of the largest Indian gaming markets, Oklahoma and Northern California. We’ve been drawn to both of them the last several years as they are known for their collaborative leadership style. It’s a way of leading…

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What It Means to Be the “First” Tribal Casino to Open After Closures

By Christine Faria / May 7, 2020 / Comments Off on What It Means to Be the “First” Tribal Casino to Open After Closures

Q&A with Laura Stensgar, Coeur d’Alene Casino, Chief Executive Officer You’ve got to believe that everyone had their eyes on Coeur d’Alene Casino this past week. The casino had a soft opening on Monday, April 27 and a grand re-opening on May 1. Located in Northern Idaho, they have a 300-room hotel and their gaming…

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