When you were a kid, did you ever get an extra scoop of ice cream and thought you were the luckiest person ever? Then, three-quarters the way through, you realized you couldn’t finish it and [...] The post Want to See Significant Financial Improvements in Your Restaurants? Let’s talk about the value proposition appeared first on Tribal Gaming and Hospitality Magazine.

By Jeff Gray, Raving Partner, Business Optimization and CEO, Lean Revisions In today’s rapidly changing business environment, organizations must continuously adapt to remain competitive. Toyota, a global leader in operational efficiency, has perfected lean management [...] The post What Tribal Organizations Can Learn from Toyota’s Lean Management Practices appeared first on Tribal Gaming and Hospitality Magazine.

Years ago, I was invited to visit a casino out west with several colleagues. We were getting ready to install innovative technology, and this casino had not only the systems we were looking at, but [...] The post Why the Philosophy of “Everyone Sells” is Key appeared first on Tribal Gaming and Hospitality Magazine.

It is a time of unrest! Well, there is no other way to put it. It is a time of divisiveness and hostility in our country. A time of differences, arguments, and uncertainty. A time [...] The post An Open Letter to the Gaming Industry appeared first on Tribal Gaming and Hospitality Magazine.

If there is one thing you can count on in the gaming and hospitality industry is opportunity and change. Especially with today’s evolving labor force and use of technology tools, Tribal casinos may find themselves [...] The post Small Casino? Satellite Locations? Limited Resources? appeared first on Tribal Gaming and Hospitality Magazine.

Hello from Big Sky Country , Montana! I have the privilege of working with gaming and hospitality teams across the country, and no matter what we’re talking about, guest service, leadership, player development … the [...] The post Are You a Duck or an Eagle? appeared first on Tribal Gaming and Hospitality Magazine.

Many people believe that guest service is a differentiator in a competitive market, but they don’t know how to build a model to justify the expense of investing in guest service improvements. If this describes you, then [...] The post Can Guest Service Impact be Measured in Dollars and Cents? appeared first on Tribal Gaming and Hospitality Magazine.

Janet Hawk gives us the “who” and the “what” at the recent Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference. Click “Play” above to get the answers: What do we sell at the casino? [...] The post 90 Second Spotlight: Who Sells the Casino? appeared first on Tribal Gaming and Hospitality Magazine.

Let’s face it: Every business thrives and survives, or dies, on the revenue it generates. You can talk about expense management, efficiency, cutting waste, etc., until you are blue in the face, but without revenue, [...] The post The Beauty of Recurring Revenue! appeared first on Tribal Gaming and Hospitality Magazine.

TG&H Readers: We’ve had requests to rerun this classic article from Raving’s Mister Browne. Yes, it’s circulated every department for the last … twenty years! And although technology may change, people may change, properties may [...] The post What Are You Giving Back … appeared first on Tribal Gaming and Hospitality Magazine.

I had an interesting conversation a few weeks ago. I was having coffee with a couple of friends and we were discussing all the different ways our jobs have gotten harder, as well as how [...] The post How to Deal with Stress and Difficult Guests appeared first on Tribal Gaming and Hospitality Magazine.

“I APPRECIATE YOU” That’s what I heard from the young kid getting my popcorn, pretzel, and Junior Mints before my family and I went to see 1989’s Christmas Vacation on the big screen last weekend. There was [...] The post I Appreciate You – Really, I Do! appeared first on Tribal Gaming and Hospitality Magazine.

It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto [...] The post Your Five-Step Service Walkabout appeared first on Tribal Gaming and Hospitality Magazine.

In today’s casino environment the focus always revolves around increasing ROI, ADT, ADW and whatever acronym that says were making more money. Adding on whatever fee we can find or increasing the house advantage on [...] The post The ROI of the Human Touch appeared first on Tribal Gaming and Hospitality Magazine.

During a session at this summer’s Host and Player Development Conference, we were talking about all the things a host must focus on to be successful. The question was asked, “How am I supposed to [...] The post Everything Everywhere All at Once is a Movie, not a Blueprint for Hosts appeared first on Tribal Gaming and Hospitality Magazine.

Hi. How ya doin? Nice to see you … Thanks for reading … How ya’ been? It really is a pleasure … And it’s very simple, these phrases. They all have one thing in common. [...] The post How to Impact Your Guests Today With the Most Powerful Gesture in the World appeared first on Tribal Gaming and Hospitality Magazine.

Today we are going to explore and discuss some fundamental processes and interactions of a casino/property that guests rely on for a grand experience, thus, them being able to answer the posed question, “How was [...] The post How Was Your Stay? appeared first on Tribal Gaming and Hospitality Magazine.

Comanche Nation Casinos: Interview with Mia M. Tahdooahnippah, Chief Executive Officer TG&H: Mia, for those readers who are not familiar with your casinos, tell us about your guests, your team members and what type of [...] The post Comanche Nation Casinos: Our mission is Numunu, family appeared first on Tribal Gaming and Hospitality Magazine.

I had an interesting conversation a few weeks ago. I was having coffee with a couple of friends and we were discussing all the different ways our jobs have gotten harder, as well as how [...] The post How to Deal With Stress and Difficult Guests appeared first on Tribal Gaming and Hospitality Magazine.

Years ago, I went ElderHostel’ing. That is, I spoke to groups of seniors from the ElderHostel program (now known as Road Scholar) here in Reno. For those who aren’t familiar with this program, it is [...] The post What Our Elders Can Teach Us appeared first on Tribal Gaming and Hospitality Magazine.