Where we've worked
Testimonials
Video Testimonials
Case Studies
Logos - GUEST SERVICE 360
Stats/diagrams
Guest Service Clients
| Comanche Nation Entertainment | Guest Service 360 |
| Naskila Gaming | Guest Service 360 |
| Little Creek Casino Resort | Guest Service 360 |
Testimonials
Director of HR – Canada Commercial Casino
Guest Service 360 Program – Steve Browne – 2022
Opal "Melissa" Jones, Team Member Development Manager, Comanche Nation Entertainment
Guest Service 360 Program – Janet Hawk
“Janet is amazing! She's a fantastic instructor and also collaborator – I enjoy working with her very much.”
Guest Services Representative – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
"I didn’t want to go to this training at first. But it was different than other training I had been to. I actually want to strive to make my work environment more positive!"
Players Club Lead – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
"Janet Hawk is an extraordinary instructor. She makes everything incredibly easy to understand and retain and she keeps things interesting."
Main Banker – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
"Raving was awesome. I believe that it helps each individual see through the eyes of our guests. We learned about their experiences and also see what it is like when team members approach our guests."
Ryan Stratford, Elwha River Casino, Food & Beverage Manager
Guest Service 360 Program – Janet Hawk
“Had a lot of different training courses from other companies. Most are way too long and monotone. The Raving presenter was full of energy and also being in the casino business had personal knowledge of how things can go. Great presentation.”
Blaine Detering, Silver Reef Casino, Systems Administrator
Guest Service 360 Program – Janet Hawk
“The best presentation ever. Presenter was amazing and interesting.”
Main Banker – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
“Raving was awesome. I believe that it helps each individual see through the eyes of our guests. We learned about their experiences and also see what it is like when team members approach our guests.”
Sky Bryner, Silver Reef Casino Resort, Creative Manager
Guest Service 360 Program – Janet Hawk
“I have been to a few customer service trainings. This was by far the best. The provide scenarios to show clear examples based on our industry. They did not have time-wasting group huddles. The presentation was reinforced from beginning to end and did not lose sight of the objectives.”
COO – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
“Janet Does an Amazing Job.”
Players Club Lead – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
“Janet Hawk is an extraordinary instructor. She makes everything incredibly easy to understand and retain and she keeps things interesting.”
Keosha Ferrier-Howard, Elwha River Casino, Cage cashier
Guest Service 360 Program – Janet Hawk
“Janet was great at her presentation and not only made me think it could be applied to customers but felt like it could apply to more like family and others. Like therapy.”
Security Manager – Washington Tribal Casino
Guest Service 360 Program – Janet Hawk
“Janet was just absolutely wonderful! I’ve been to several customer service trainings and this one conducted by Janet was the best one yet. She was comical, uplifting and truly had an upbeat vibe. She really is an inspiration and she passed on the positive vibes to me to want to better myself in the customer service and to make me really excited for the train the trainer class. We really need more people like Janet in everyone’s work place especially since Covid things have been hard and full of negativity. Definitely a blessing in disguise’s and it just wants me to want to be a better person and to just uplift others. Kindness goes a long ways and we sometimes forget that.”
Survey Responses and Data
Over 90% of casino team members who have taken this training rate it as good or excellent.
Over 85% of casino team members who have taken this training rate would recommend it to others.
Conference Sessions and Roundtables
Article and Video Links
Let’s just call it out: Guest service is the one thing every casino says is important, but also the first thing to get slapped on a t-shirt, hyped for three…
For over 40 years, I have worked either in a casino, or with a casino, to deliver a proper gaming experience to players from all over the world. I have…
Janet Hawk answers boldly at the 2024 Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference. In today’s fiercely competitive casino and hospitality industry, the key to sustained success lies…
Hello from Big Sky Country , Montana! I have the privilege of working with gaming and hospitality teams across the country, and no matter what we’re talking about, guest service, leadership,…
It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of…
Hi. How ya doin? Nice to see you … Thanks for reading … How ya’ been? It really is a pleasure … And it’s very simple, these phrases. They all…
In this interactive roundtable, we cover the building blocks for turning your guest service program into so much more! When you add accountability, culture, reward, recognition and team member empowerment,…
The guest experience in the hotel industry has seen some dramatic changes over the past year. Here to put those changes into perspective is Raving’s Hospitality Partner, Brett Magnan. If…
Sure, we exhaust ourselves almost daily with what we DON’T know. When will it be safe to be at full capacity? When will all of our guests feel 100% comfortable…
How to address fear, tension, resistance and fatigue Ready or not, here we go! We are coming out of our burrows and blinking in the light of this new world.…
Why Northern Quest Resort & Casino’s emails to guests impressed me One of the first casinos nationwide to reopen after the coronavirus closings set a best practices protocol for guest…
Guest Service in the Time of The Coronavirus Tough times are these, but then, I don’t need to tell you that sitting on your shut-down property with your team members…
It’s giving the guest something they didn’t even think they needed or even imagined It seems to me, that we often praise “basic service,” when in fact, it’s just BASIC…
The hallmark of our branded, behavioral service programs Hi. How ya doin? Nice to see you… Thanks for reading… How ya’ been? It really is a pleasure … And it’s…
To quote the title of a book by Janelle Barlow, “A Complaint is a Gift” – that is, if you accept it as such. As anyone who has dealt with…
We can’t lie (well, we could, but we’re not in this case). The articles below are our most read articles from our weekly industry report during the last 12 months.…
Strategies around player types As this week kicks off the annual Table Games Conference, we’re focusing today’s report on the “art of dealing to the rail,” as well as sharing…
When used correctly, communication technology has made access to information faster and easier than ever. However, when used solely as a labor saving measure or implemented without a clear objective…
On the road again! I just can’t wait to get on the road again! The life I love is teaching service (and casino player development tips) to my friends, and…