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Raving Intro Programs

Affordable programs to kickstart 2021

We’ve developed seven programs for a successful start to 2021. These programs will help you drive revenue and protect costs while you are operating with less staff, less players and less resources.

These are low-cost programs starting designed to prepare you for 2021 and provide critical support now. These programs are only available for a limited time.

1. Player Research

14-day program

Learn from your players

Don’t make assumptions … ask them to be sure you address their expectations and learn how you compare against your competition.

  • All we need is YOUR selected email list
  • We can customize it with you ... or do it all
  • We deliver a professional recap and analysis of the collected data
  • Scheduled Zoom meeting to discuss and review
  • Conducted 100% virtually

Email to get more info

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Conducted by

Deb Hilgeman, Ph.D.

Senior Raving Partner, Market Research

View Bio and Articles

2. Direct Marketing Review

30-day program

Discover untapped revenue areas in your database

We’ll evaluate your direct marketing programs examining free play, layered costs and make recommendations for offer structures that work. You'll receive actionable data-driven strategies, that are targeted and fast.

  • Share selected files and we complete the analysis
  • Examine offers, layered costs, DM trends and redemptions
  • Provide Executive Report with recommendations
  • Conducted 100% virtually

Email to get more info

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Conducted by

Lynette O'Connell

Raving VP of Data Science and Operations

View Bio and Articles

3. Loyalty Club Analysis

30-day program

Do your rewards drive more play?

If you are over or underinvested, it's time to make revisions. We’ll perform a snapshot analysis of your promotions, continuity programs, free play and point structure.

  • Share selected files and we complete the analysis
  • Examine tiers, benefit, aspirational play markers, etc.
  • Provide Executive Report with recommendations
  • Conducted 100% virtually

Email to get more info

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Conducted by

Lynette O'Connell

Raving VP of Data Science and Operations

View Bio and Articles

4. Host and Player Development

7-day program

Create a custom sales campaign designed to drive trips from high-value players

Those players will be motivated to play at your casino. We design a custom, strategic, multi-channel PD campaign that turns your hosts from huggers to hunters.

  • Two days prep to customize program
  • Develop exact curriculum for 3 days of training
  • Deliver “virtual” skills training and coaching
  • Conducted 100% virtually

Email to get more info

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Conducted by

Janet Hawk

Raving Partner, Player Development and Marketing

View Bio and Articles

5. F&B Review

30-day program

Reduce cost, optimize labor and increase margins

By reevaluating menus and operating costs, we discover ways to reduce food and labor costs in your food and beverage outlets. This strategy includes a snapshot evaluation of your F&B operation.

  • Share selected documents and SOP’s
  • Examine F&B polices, hours of operation, payroll, staffing, visual optics, etc.
  • Provide Executive Report with recommendations
  • Conducted 100% virtually

Email to get more info

 

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Conducted by

Brett Magnan

Raving Partner, Hospitality

View Bio and Articles

6. Security & Surveillance Risk Review

30-day program

Discover the weaknesses in your security and surveillance operations

Learn if your team is equipped with current SOPs and updated agent skills. This risk review will identify critical issues.

  • Share selected documents and SOPs
  • Examine public safety procedures and enforcement capabilities
  • Review agent training and operating shifts
  • Provide Executive Report with recommendations
  • Conducted 100% virtually

Email to get more info

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Conducted by

Jen Boss, CSP, IACSP

Raving Partner, Security, Surveillance & Fraud Investigations

View Bio and Articles

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Conducted by

Derk Boss, CFE, CPP, CSP, PI

Raving Partner, Security & Surveillance

View Bio and Articles

7. Guest Service Reboot

14-day program

Custom guest service skills tailored to your team

Equip your team with skills to confidently deliver exceptional guest service.

  • Provide 90-minute service reboot training
  • Custom skills tailored to YOUR policies
  • Conducted 100% virtually

Email to get more info

Steve Browne Player Development and Guest Service for Raving

Conducted by

Steve Browne

Raving Senior Partner, Player Development and Guest Service

View Bio and Articles

Request more info on select programs above:

If you would like to talk to a Raving team member now about these services, contact Amy Hergenrother via email [email protected] or call 775-741-7510.