Raving Intro Programs
Affordable programs to kickstart 2021
We’ve developed seven programs for a successful start to 2021. These programs will help you drive revenue and protect costs while you are operating with less staff, less players and less resources.
These are low-cost programs starting designed to prepare you for 2021 and provide critical support now. These programs are only available for a limited time.
1. Player Research
14-day program
Learn from your players
Don’t make assumptions … ask them to be sure you address their expectations and learn how you compare against your competition.
- All we need is YOUR selected email list
- We can customize it with you ... or do it all
- We deliver a professional recap and analysis of the collected data
- Scheduled Zoom meeting to discuss and review
- Conducted 100% virtually
Conducted by
Deb Hilgeman, Ph.D.
Senior Raving Partner, Market Research
2. Direct Marketing Review
30-day program
Discover untapped revenue areas in your database
We’ll evaluate your direct marketing programs examining free play, layered costs and make recommendations for offer structures that work. You'll receive actionable data-driven strategies, that are targeted and fast.
- Share selected files and we complete the analysis
- Examine offers, layered costs, DM trends and redemptions
- Provide Executive Report with recommendations
- Conducted 100% virtually
Conducted by
Lynette O'Connell
Raving VP of Data Science and Operations
3. Loyalty Club Analysis
30-day program
Do your rewards drive more play?
If you are over or underinvested, it's time to make revisions. We’ll perform a snapshot analysis of your promotions, continuity programs, free play and point structure.
- Share selected files and we complete the analysis
- Examine tiers, benefit, aspirational play markers, etc.
- Provide Executive Report with recommendations
- Conducted 100% virtually
Conducted by
Lynette O'Connell
Raving VP of Data Science and Operations
4. Host and Player Development
7-day program
Create a custom sales campaign designed to drive trips from high-value players
Those players will be motivated to play at your casino. We design a custom, strategic, multi-channel PD campaign that turns your hosts from huggers to hunters.
- Two days prep to customize program
- Develop exact curriculum for 3 days of training
- Deliver “virtual” skills training and coaching
- Conducted 100% virtually
Conducted by
Janet Hawk
Raving Partner, Player Development and Marketing
5. F&B Review
30-day program
Reduce cost, optimize labor and increase margins
By reevaluating menus and operating costs, we discover ways to reduce food and labor costs in your food and beverage outlets. This strategy includes a snapshot evaluation of your F&B operation.
- Share selected documents and SOP’s
- Examine F&B polices, hours of operation, payroll, staffing, visual optics, etc.
- Provide Executive Report with recommendations
- Conducted 100% virtually
Conducted by
Brett Magnan
Raving Partner, Hospitality
6. Security & Surveillance Risk Review
30-day program
Discover the weaknesses in your security and surveillance operations
Learn if your team is equipped with current SOPs and updated agent skills. This risk review will identify critical issues.
- Share selected documents and SOPs
- Examine public safety procedures and enforcement capabilities
- Review agent training and operating shifts
- Provide Executive Report with recommendations
- Conducted 100% virtually
Conducted by
Jen Boss, CSP, IACSP
Raving Partner, Security, Surveillance & Fraud Investigations
Conducted by
Derk Boss, CFE, CPP, CSP, PI
Raving Partner, Security & Surveillance
7. Guest Service Reboot
14-day program
Custom guest service skills tailored to your team
Equip your team with skills to confidently deliver exceptional guest service.
- Provide 90-minute service reboot training
- Custom skills tailored to YOUR policies
- Conducted 100% virtually
Conducted by
Steve Browne
Raving Senior Partner, Player Development and Guest Service
Request more info on select programs above:
If you would like to talk to a Raving team member now about these services, contact Amy Hergenrother via email [email protected] or call 775-741-7510.