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Raving Restart Programs

Strategic, affordable programs to get you back (on a new) track

We’ve developed seven basic programs for a successful restart. These programs will help you drive revenue and protect costs while you are returning with less staff, less players and less resources.

These are low-cost programs starting at $3,500 with a variable payment plan, designed to prepare you for restart and provide critical support now and for 90-days after opening. These programs are only available for a limited time.

Step One: Review Seven Programs

1. Guest Research

$3,500 | 14-day program

Address your guest’s largest concerns before you open the door

Don’t make assumptions … ask them to be sure you address their expectations and don’t disappointment them on their first visit!

  • All we need is YOUR selected email list
  • We can customize it with you ... or do it all
  • We deliver a professional recap and analysis of the collected data
  • Scheduled Zoom meeting to discuss and review
Deb-Hilgeman-2x3-cropped-2

Conducted by

Deb Hilgeman, Ph.D.

Senior Raving Partner, Market Research

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2. Direct Marketing Review and Reload

$7,500 | 90-day program

Drive the most revenue at an effective cost

We’ll evaluate your direct marketing programs examining free play, and layered costs and then make recommendations for offer structures that work for during this transitional time. Our team of experts give you actionable data-driven strategies, that are targeted and fast.

  • Share selected files and we complete the analysis
  • Examine offers, layered costs, DM trends and redemptions
  • Provide Executive Report with recommendations
team_headshot_lynette_oconnell_2018

Conducted by

Lynette O'Connell

Raving VP of Data Science and Operations

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Steve Dahle new Raving Data Analytics Partner

Conducted by

Steve Dahle

Raving Partner, Data Analytics

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3. Loyalty Club Evaluation

$7,500 | 90-day program

Free play is not the answer; but we know what is

With limited resources and restrictions due to social distancing, how do you modify benefits while driving more play? If you were over or underinvested before shut-down, this is the time to make revisions. We’ll review and make recommendations and perform a snapshot review your program that includes promotions, continuity programs, free play and your point structure.

  • Share selected files and we complete the analysis
  • Examine tiers, benefit, aspirational play markers, etc.
  • Provide Executive Report with recommendations
team_headshot_lynette_oconnell_2018

Conducted by

Lynette O'Connell

Raving VP of Data Science and Operations

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4. Host and Player Development

$5,500 | 14-day program

Create a custom sales campaign for your best players

Your PD team is instrumental in bringing your best players back. They will be motivated to play at your casino by a custom strategic and creative multi-channel, PD campaign that combines telephone skills, mail, email and training. Our custom PD reopening program ensures your team is prepared to bring your guests back.

  • Two days prep for property goals with selected staff
  • Develop exact curriculum for 5 days training over 2 weeks
  • Deliver “virtual” skills training and coaching
team_headshot_hawk_janet_2019

Conducted by

Janet Hawk

Raving Partner, Player Development and Marketing

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5. F&B Review

$5,500 | 90-day program

Reduce cost, optimize labor and increase margins

By reevaluating menus and hours of operations, as well as additional public safety measures, you can reduce food and labor costs in your food and beverage outlets which can include your snack bar, buffet and café. This relaunch strategy includes evaluating menus, evaluating cost of goods, and other analytics to measure and evaluate food and labor costs.

  • Share selected documents and SOP’s
  • Examine F&B polices, hours of operation, payroll, staffing, visual optics, etc.
  • Provide Executive Report with recommendations
team_headshot_magnan_brett_2019

Conducted by

Brett Magnan

Raving Partner, Hospitality

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6. The New Face of Security & Surveillance

$5,500 | 90-day program

Transition this critical department to the forefront

Security and surveillance departments will have a new role in front of them; the community will be looking for their guidance. Are you prepared with new SOP's, agent skills, community messaging? This virtual training will address YOUR critical issues.

  • Share selected documents and SOP’s
  • Examine public safety procedures and enforcement capabilities
  • Review agent training and operating shifts
  • Provide Executive Report with recommendations
team_headshot_boss_jen

Conducted by

Jen Boss, CSP, IACSP

Raving Partner, Security, Surveillance & Fraud Investigations

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team_headshot_boss_derk_2017

Conducted by

Derk Boss, CFE, CPP, CSP

Raving Partner, Security & Surveillance

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7. Guest Service Reboot

$7,500 | 14-day program

What does service under the mask look like?

Your team members will be asked a lot of questions and will need to expand their role with your players. How do you assure and encourage your employees during the days ahead to give the right message to your guests? You give them training and support.

  • Create “guest service” reboot tailored to YOUR new policies
  • Provide 1.5 hour “Service Pep Rally’s” to your entire team
  • Deliver training on-site with sessions adjusted to your hours of operation
Steve Browne Player Development and Guest Service for Raving

Conducted by

Steve Browne

Raving Senior Partner, Player Development and Guest Service

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Step Two: Complete the Form Below for Full Details on Selected Programs

If you would like to talk to a Raving team member now about these services, contact Amy Hergenrother via email [email protected] or call 775-741-7510.