In the midst of casino reopenings, diverse properties’ successes and challenges raise queries on effective leadership amid uncertainty. Paula Allen explores key differentiators, stressing credible frontline leaders’ role in ensuring safety and support. Through refined action plans and crisis-ready protocols, certain casinos have nurtured confident, enthusiastic teams. Allen imparts insights on long-term organizational success and smooth transitions during periods of change.
Read the full transcript at Tribal Gaming & Hospitality Magazine: