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Eight Steps to Creating a Leadership Program – Part II of II

Paula Allen and Deann Kamalani Presenting Raving NEXT

Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually told the same answer, “We want our frontline team members to create loyalty with our guests.” It has been my…

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Eight Steps to Creating a Leadership Program – Part I of II

Leadership

Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually told the same answer, “We want our frontline staff to create loyalty with our guests.” It has been my experience…

Read More