Data Analytics
Do you have a stool problem? Loyalty 360 represents the shift from the selling of a product, or a building, or even an experience, to one of building a community of guests based upon highly personalized interests. This commitment to relevance and resonance will not come easily. You may first need to break through some…
Read More
And what the gaming industry can learn from batter up! Q&A with Ari Kaplan, Sports Analytics Even if you’re not a baseball fan, or maybe not even a data geek, most folks found the movie Moneyball fascinating. In the movie, Oakland A’s General Manager Billy Beane (Brad Pitt) challenges the system and defies conventional wisdom…
Read More
Pick up a pen. Place it in your opposite hand. Draw a circle. Write your name. How does that feel? Do the muscles in your fingers tense? Do you apply more pressure to exert more control? Relax your grip. Release your concentration a bit. Think of the end goal of the circle and how your…
Read More
The machine learning process In my last article, I introduced how machine learning plays an important role in the new analytics renaissance. I discussed how this technology will change gaming by allowing marketers to discover insights locked away in the casino’s databases. Machine learning enables a marketer to examine large amounts of data, looking for…
Read More
You can’t open an industry publication or attend a conference without seeing a discussion about Big Data or analytics. Now, that’s good news! Have we finally given the “millennial topic” a rest and could we be on our way to recognizing the need for data-driven decision-making in our operations? It appears an operational focus may…
Read More
Why Now? The History of Big Data Recently I spoke at the National Indian Gaming Association’s annual conference. I was a speaker and a moderator on several panel discussions related to analytics and Big Data along with other Ravers, including Raving CEO, Deana Scott. At these events, I’m often asked the question, “Why now? Why…
Read More
How machine learning will change gaming Hidden away inside your data are incredible secrets. With lots of data there can be many multiples of insights locked away. But make no mistake – the data holds the answers that you are looking for. You just need to find them. And with lots of available data, you…
Read More
As Caesars Entertainment emerged from its $18 billion bankruptcy as a different company, it’s interesting to reflect on the valuable parts of the business that were contested in negotiation. The most valuable of the individual assets that was fought over by creditors was not the company’s Romanesque resort at the heart of the Las Vegas…
Read More
Cutco makes fabulous knives. Customers pay a premium to have a knife for bread, a knife for steak, and a knife for mayonnaise. Yes, a knife for mayonnaise. If you’ve ever made a sandwich with a spatula spreader, you know what I’m writing about. To our peril, we’ve been using a meat cleaver for everything,…
Read More
Collection, interpretation, and execution for a more successful operation Casinos rely on their ability to harness information and execute strategies based on quantifiable resources. Thanks to player tracking systems, gaming is an industry that is decades ahead of other industries in data collection and understanding our customers’ behavioral patterns. But no matter how “big” your…
Read More