Where we've worked
Testimonials
Video Testimonials
Case Studies
Logos - GUEST SERVICE 360
Stats/diagrams
Guest Service Clients
| Comanche Nation Entertainment | Guest Service 360 |
| Naskila Gaming | Guest Service 360 |
| Little Creek Casino Resort | Guest Service 360 |
Testimonials
Director of HR – Canada Commercial Casino
Guest Service 360 Program – Steve Browne – 2022
Opal "Melissa" Jones, Team Member Development Manager, Comanche Nation Entertainment
Guest Service 360 Program – Janet Hawk
“Janet is amazing! She's a fantastic instructor and also collaborator – I enjoy working with her very much.”
Guest Services Representative – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
"I didn’t want to go to this training at first. But it was different than other training I had been to. I actually want to strive to make my work environment more positive!"
Players Club Lead – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
"Janet Hawk is an extraordinary instructor. She makes everything incredibly easy to understand and retain and she keeps things interesting."
Main Banker – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
"Raving was awesome. I believe that it helps each individual see through the eyes of our guests. We learned about their experiences and also see what it is like when team members approach our guests."
Ryan Stratford, Elwha River Casino, Food & Beverage Manager
Guest Service 360 Program – Janet Hawk
“Had a lot of different training courses from other companies. Most are way too long and monotone. The Raving presenter was full of energy and also being in the casino business had personal knowledge of how things can go. Great presentation.”
Blaine Detering, Silver Reef Casino, Systems Administrator
Guest Service 360 Program – Janet Hawk
“The best presentation ever. Presenter was amazing and interesting.”
Main Banker – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
“Raving was awesome. I believe that it helps each individual see through the eyes of our guests. We learned about their experiences and also see what it is like when team members approach our guests.”
Sky Bryner, Silver Reef Casino Resort, Creative Manager
Guest Service 360 Program – Janet Hawk
“I have been to a few customer service trainings. This was by far the best. The provide scenarios to show clear examples based on our industry. They did not have time-wasting group huddles. The presentation was reinforced from beginning to end and did not lose sight of the objectives.”
COO – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
“Janet Does an Amazing Job.”
Players Club Lead – Oklahoma Tribal Casino
Guest Service 360 Program – Janet Hawk
“Janet Hawk is an extraordinary instructor. She makes everything incredibly easy to understand and retain and she keeps things interesting.”
Keosha Ferrier-Howard, Elwha River Casino, Cage cashier
Guest Service 360 Program – Janet Hawk
“Janet was great at her presentation and not only made me think it could be applied to customers but felt like it could apply to more like family and others. Like therapy.”
Security Manager – Washington Tribal Casino
Guest Service 360 Program – Janet Hawk
“Janet was just absolutely wonderful! I’ve been to several customer service trainings and this one conducted by Janet was the best one yet. She was comical, uplifting and truly had an upbeat vibe. She really is an inspiration and she passed on the positive vibes to me to want to better myself in the customer service and to make me really excited for the train the trainer class. We really need more people like Janet in everyone’s work place especially since Covid things have been hard and full of negativity. Definitely a blessing in disguise’s and it just wants me to want to be a better person and to just uplift others. Kindness goes a long ways and we sometimes forget that.”
Survey Responses and Data
Over 90% of casino team members who have taken this training rate it as good or excellent.
Over 85% of casino team members who have taken this training rate would recommend it to others.
Conference Sessions and Roundtables
Article and Video Links
We now live in an age where our customers are more educated about our product than ever before. According to a recent study conducted by Forbes, 82% of consumers do…
How you onboard your “lumpys” will determine their value down the road Yup, you know who they are: those brand new, rookie employees, babes in wonderland … What we in…
As the summer season peaks, according to AAA, more people are on the road than ever before, traveling to their favorite summertime destination. Many of these stops now include Indian…
How much does customer service drive guests to visit your casino? You might be surprised. I’ve written before about the value of conducting an annual players club survey of your…
Your walk-a-bout service checklist Okay, it’s that time of year again, time to put on the tennies (or fancy running shoes, your choice), get out of the office and hit…
Dennis Conrad I have often harped on the overall declining value of the casino playing experience at too many casinos, and suggested strongly that “ restoring player value” would be…
Five ways to improve your guest service so it is extremely powerful and effective Okay, you’ve probably finalized that horrendous year-end task of budgeting … YAY for you! Or, you’re…
Tips for us operators from a seasoned gambler! Now that I don’t foresee turkey in my future for the next eleven months, and next week it’s back to work after…
How to make your new member program more profitable Does your New Member program look like this: You provide some sort of sign-up bonus, like a free buffet or $10…
Did you just royally blow it with a guest? How one call can create an even better relationship Customer surveys are a critical part of feedback for any business –…
Many casinos rely on guest comment cards for getting customers to tell them what’s on their minds. The cards are usually available at the players club, food venues or other…
Five surefire ways to win over your guests with unconventional perks “Our property is too small. We don’t have a showroom, hotel, fine dining, spa, pool…” The list could go…
How your department trainers can set the stage for success In Part I of this series, we went over four suggestions to improve your basic foundational training, including Casino 101…
Why does “hire for attitude – train for skill” often fail? Because we, as employers, fall short on the “training” part of the equation We are constantly told to “hire…
- « Previous
- 1
- 2