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Casino Resort Hotel Room Renovations

Why Does the Shower Leak and There Aren’t Enough Outlets?

By Brett L. Magnan / March 26, 2019 / Comments Off on Why Does the Shower Leak and There Aren’t Enough Outlets?

How to avoid costly building errors impacting guest satisfaction Designers – design. Architects – draw. GCs – build. Owners – own. Operators – operate. Controllers – control. The truth is that each of these players in the building of your new casino hotel have an important role – however, one piece is missing. The coordinating…

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Tesuque Casino Welcomes You!

By Raving / March 13, 2019 / 0 Comments

In the Fall of 2018, Raving Partner Janet Hawk gave us a hard-hat tour of Santa Fe’s newest casino, Tesuque Casino. The casino is now in full operation since its grand opening on Black Friday of November 2018. Guest are enjoying the stunning architecture, new amenities and one-of-a-kind restaurant offerings. Janet Hawk was onsite last…

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A Primer to creating a better wine program at casino - wine pairing

Champagne with French Fries – The Art of Wine Pairing

By Brett L. Magnan / January 14, 2019 / Comments Off on Champagne with French Fries – The Art of Wine Pairing

A Primer to Creating a Better Wine Program (Part II of III) – Pairing Looking to revamp or create a better wine program? Or maybe wine is a mystery and you want to be educated for not only your guests but yourself. Here’s a way to make it as simple as possible from wine lists to…

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casino guest service - hotel check-in lines

Lines, Lines and More Lines

By Deana Scott / January 7, 2019 / Comments Off on Lines, Lines and More Lines

Is it time to use a new methodology to improve your guest experience? After a long day traveling, there are two things you don’t want to find entering a hotel lobby: an empty counter or a long line. What you want is quick service, a friendly welcome, and a key packet ready to go. Unfortunately,…

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Techniques for Maximizing Hotel Rooms

By Brett L. Magnan / January 1, 2019 / Comments Off on Techniques for Maximizing Hotel Rooms

Drive more play in your casino through yield management Rooms as a tool to increase play in the casino is becoming critically important as operators maximize rates based on demand and measured against player worth on the floor. Simply put, no longer are we just trying to maximize room rates blindly. By taking a holistic…

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You Picked Them – Top Five Articles from 2018

By Christine Faria / December 31, 2018 / Comments Off on You Picked Them – Top Five Articles from 2018

We can’t lie (well, we could, but we’re not in this case). The articles below are our most read articles from our weekly industry report during the last 12 months. Our independent judges (uh … that would be Gency), ran the numbers. Who knew that so many people were interested in tax day? Over a…

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Wine Program

A Primer to Creating a Better Wine Program (Part I of III)

By Brett L. Magnan / October 22, 2018 / Comments Off on A Primer to Creating a Better Wine Program (Part I of III)

Looking to revamp or create a better wine program? Or maybe wine is a mystery and you want to be educated for not only your guests but yourself. Here’s a way to make it as simple as possible from wine lists to pairing to drinking great wine. Take this information and go into your own…

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Hotel Check-In

Are You Failing at Hotel Check-In and Check-Out?

By Brett L. Magnan / October 1, 2018 / Comments Off on Are You Failing at Hotel Check-In and Check-Out?

Are you winning or losing your guests through your best intended efforts? You’ve added technology, amenities, flavored water at check-in, and a Starbucks in the lobby – so why are you losing guests to the competitor? Are you trying too hard to be cutting edge and provide cool new amenities to your guests that they…

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Reservations Guest Service

Do You Practice a “One Call and Answer All” Philosophy When Taking Reservations?

By Deana Scott / September 24, 2018 / Comments Off on Do You Practice a “One Call and Answer All” Philosophy When Taking Reservations?

When used correctly, communication technology has made access to information faster and easier than ever. However, when used solely as a labor saving measure or implemented without a clear objective and tested, it can hurt your bottom line and lose customers. Think about your automated phone and reservations systems. Have you ever found yourself in…

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Health Insurance

Catastrophic Illness, Your Tribe, Your Coverage

By Tyler Moore / July 16, 2018 / Comments Off on Catastrophic Illness, Your Tribe, Your Coverage

Earlier this year, a Native American Tribe in the Northwest had an eye-opening experience with the self-funded plan that provides benefits to the Tribe and its enterprises. One of its plan members, who was not a tribal member, was diagnosed with a rare genetic disorder which resulted in prescription drug costs for this one member…

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