Hospitality

Is Service the Loser in Today’s Hotel Operations?

By Brett L. Magnan / February 15, 2021 / Comments Off on Is Service the Loser in Today’s Hotel Operations?

The guest experience in the hotel industry has seen some dramatic changes over the past year. Here to put those changes into perspective is Raving’s Hospitality Partner, Brett Magnan. If you don’t know Brett or his backstory, listen in. He started his lifelong journey in hospitality – as a kid growing up in the hotel business…

Read More

Let’s Talk Hospitality 2020 – Part I of III

By Brett L. Magnan / November 15, 2020 / Comments Off on Let’s Talk Hospitality 2020 – Part I of III

When it comes to all things casino and resort hospitality – Raving Partner Brett Magnan is our go-to expert. In this three-part series, we’re exploring the need for more permanent strategies for our restaurants and hotels as we navigate through this year of unusual mandates. And of course, I get to have some fun with…

Read More

A New Approach to Hospitality

By Brett L. Magnan / April 16, 2020 / Comments Off on A New Approach to Hospitality

Food as fuel for players – how can we service our guests with new and yet unknown safety guidelines? In this week’s Raving On Air interview, we chat with Raving Hospitality Partner, Brett Magnan. We’ll be talking about all those guest touch points, both in our hotels and food outlets, and how we modify or…

Read More

Eighteen Ideas for Evolved Hospitality

By Brett L. Magnan / April 5, 2020 / Comments Off on Eighteen Ideas for Evolved Hospitality

The hospitality business must evolve in order to survive. Shutting down now and just re-opening when the crisis is over will not be enough. Let’s take a look at some ideas that businesses are doing proactively to adapt now and some of the ideas that will evolve in the future. Restaurants Some restaurants are reducing…

Read More
wine ordering - brett magnan

A Primer to Creating a Better Wine Program (Part III of III) – Wine Ordering

By Brett L. Magnan / October 27, 2019 / Comments Off on A Primer to Creating a Better Wine Program (Part III of III) – Wine Ordering

In part I of this series, we talked about creating a wine list. Part II was about wine pairings. In Part III, we’ll talk about wine ordering. New to the wine world? Feel a bit intimidated by the Sommelier, foreign wine list or “wine snob” friend you are dining with? Don’t worry. There are ways…

Read More
Hotel Check-In

Are You Failing at Hotel Check-In and Check-Out?

By Brett L. Magnan / October 1, 2019 / Comments Off on Are You Failing at Hotel Check-In and Check-Out?

Are you winning or losing your guests through your best intended efforts? You’ve added technology, amenities, flavored water at check-in, and a Starbucks in the lobby – so why are you losing guests to the competitor? Are you trying too hard to be cutting edge and provide cool new amenities to your guests that they…

Read More
coordinating plans for a casino construction project

How to Avoid Costly Building Errors Impacting Guest Satisfaction

By Brett L. Magnan / May 3, 2019 / Comments Off on How to Avoid Costly Building Errors Impacting Guest Satisfaction

According to Raving’s Third Annual Indian Gaming National Marketing Survey, the percentage of casinos with hotels increased from 61% to 73%. In 2019, 67% of casinos were planning capital expansion. How about you? Are you part of the 67% planning a remodel of a restaurant, hotel room or a new build? Two of the biggest…

Read More
Casino Resort Hotel Room Renovations

Why Does the Shower Leak and There Aren’t Enough Outlets?

By Brett L. Magnan / March 26, 2019 / Comments Off on Why Does the Shower Leak and There Aren’t Enough Outlets?

How to avoid costly building errors impacting guest satisfaction Designers – design. Architects – draw. GCs – build. Owners – own. Operators – operate. Controllers – control. The truth is that each of these players in the building of your new casino hotel have an important role – however, one piece is missing. The coordinating…

Read More

Tesuque Casino Welcomes You!

By Raving / March 13, 2019 /

In the Fall of 2018, Raving Partner Janet Hawk gave us a hard-hat tour of Santa Fe’s newest casino, Tesuque Casino. The casino is now in full operation since its grand opening on Black Friday of November 2018. Guest are enjoying the stunning architecture, new amenities and one-of-a-kind restaurant offerings. Janet Hawk was onsite last…

Read More
A Primer to creating a better wine program at casino - wine pairing

Champagne with French Fries – The Art of Wine Pairing

By Brett L. Magnan / January 14, 2019 / Comments Off on Champagne with French Fries – The Art of Wine Pairing

A Primer to Creating a Better Wine Program (Part II of III) – Pairing Looking to revamp or create a better wine program? Or maybe wine is a mystery and you want to be educated for not only your guests but yourself. Here’s a way to make it as simple as possible from wine lists to…

Read More