Hospitality
As we head into 2022, utilizing technology and attracting talent to meet our guest’s needs is the priority. In this interview with Dr. Stowe Shoemaker, Dean of the UNLV Harrah College of Hospitality we cover this topic and more including: How do we use technology to reduce the points of friction for a guest? What…
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The guest experience in the hotel industry has seen some dramatic changes over the past year. Here to put those changes into perspective is Raving’s Hospitality Partner, Brett Magnan. If you don’t know Brett or his backstory, listen in. He started his lifelong journey in hospitality – as a kid growing up in the hotel business…
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When it comes to all things casino and resort hospitality – Raving Partner Brett Magnan is our go-to expert. In this three-part series, we’re exploring the need for more permanent strategies for our restaurants and hotels as we navigate through this year of unusual mandates. And of course, I get to have some fun with…
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Join us for a group discussion with casino executives and industry professionals to protect your costs, protect your guests and deliver your “new and improved” F&B venue with confidence.
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Food as fuel for players – how can we service our guests with new and yet unknown safety guidelines? In this week’s Raving On Air interview, we chat with Raving Hospitality Partner, Brett Magnan. We’ll be talking about all those guest touch points, both in our hotels and food outlets, and how we modify or…
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The hospitality business must evolve in order to survive. Shutting down now and just re-opening when the crisis is over will not be enough. Let’s take a look at some ideas that businesses are doing proactively to adapt now and some of the ideas that will evolve in the future. Restaurants Some restaurants are reducing…
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In part I of this series, we talked about creating a wine list. Part II was about wine pairings. In Part III, we’ll talk about wine ordering. New to the wine world? Feel a bit intimidated by the Sommelier, foreign wine list or “wine snob” friend you are dining with? Don’t worry. There are ways…
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Are you winning or losing your guests through your best intended efforts? You’ve added technology, amenities, flavored water at check-in, and a Starbucks in the lobby – so why are you losing guests to the competitor? Are you trying too hard to be cutting edge and provide cool new amenities to your guests that they…
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According to Raving’s Third Annual Indian Gaming National Marketing Survey, the percentage of casinos with hotels increased from 61% to 73%. In 2019, 67% of casinos were planning capital expansion. How about you? Are you part of the 67% planning a remodel of a restaurant, hotel room or a new build? Two of the biggest…
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How to avoid costly building errors impacting guest satisfaction Designers – design. Architects – draw. GCs – build. Owners – own. Operators – operate. Controllers – control. The truth is that each of these players in the building of your new casino hotel have an important role – however, one piece is missing. The coordinating…
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