Posts by Brett L. Magnan
A New Approach to Hospitality
Food as fuel for players – how can we service our guests with new and yet unknown safety guidelines? In this week’s Raving On Air interview, we chat with Raving Hospitality Partner, Brett Magnan. We’ll be talking about all those guest touch points, both in our hotels and food outlets, and how we modify or…
Read MoreEighteen Ideas for Evolved Hospitality
The hospitality business must evolve in order to survive. Shutting down now and just re-opening when the crisis is over will not be enough. Let’s take a look at some ideas that businesses are doing proactively to adapt now and some of the ideas that will evolve in the future. Restaurants Some restaurants are reducing…
Read MoreA Primer to Creating a Better Wine Program (Part III of III) – Wine Ordering
In part I of this series, we talked about creating a wine list. Part II was about wine pairings. In Part III, we’ll talk about wine ordering. New to the wine world? Feel a bit intimidated by the Sommelier, foreign wine list or “wine snob” friend you are dining with? Don’t worry. There are ways…
Read MoreAre You Failing at Hotel Check-In and Check-Out?
Are you winning or losing your guests through your best intended efforts? You’ve added technology, amenities, flavored water at check-in, and a Starbucks in the lobby – so why are you losing guests to the competitor? Are you trying too hard to be cutting edge and provide cool new amenities to your guests that they…
Read MoreHow to Avoid Costly Building Errors Impacting Guest Satisfaction
According to Raving’s Third Annual Indian Gaming National Marketing Survey, the percentage of casinos with hotels increased from 61% to 73%. In 2019, 67% of casinos were planning capital expansion. How about you? Are you part of the 67% planning a remodel of a restaurant, hotel room or a new build? Two of the biggest…
Read MoreWhy Does the Shower Leak and There Aren’t Enough Outlets?
How to avoid costly building errors impacting guest satisfaction Designers – design. Architects – draw. GCs – build. Owners – own. Operators – operate. Controllers – control. The truth is that each of these players in the building of your new casino hotel have an important role – however, one piece is missing. The coordinating…
Read MoreChampagne with French Fries – The Art of Wine Pairing
A Primer to Creating a Better Wine Program (Part II of III) – Pairing Looking to revamp or create a better wine program? Or maybe wine is a mystery and you want to be educated for not only your guests but yourself. Here’s a way to make it as simple as possible from wine lists to…
Read MoreTechniques for Maximizing Hotel Rooms
Drive more play in your casino through yield management Rooms as a tool to increase play in the casino is becoming critically important as operators maximize rates based on demand and measured against player worth on the floor. Simply put, no longer are we just trying to maximize room rates blindly. By taking a holistic…
Read MoreA Primer to Creating a Better Wine Program (Part I of III)
Looking to revamp or create a better wine program? Or maybe wine is a mystery and you want to be educated for not only your guests but yourself. Here’s a way to make it as simple as possible from wine lists to pairing to drinking great wine. Take this information and go into your own…
Read MoreWhy Your Restaurant Experience Stinks
Ever wonder why you are told there will be a 30-minute wait for a table, but there are plenty of empty tables in the restaurant? The universal “whys” are always the same, and I’ll answer these questions for you. But just so you know, it shouldn’t work that way. Have you ever asked yourself: 1.…
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