As we head into 2022, utilizing technology and attracting talent to meet our guest’s needs is the priority. In this interview with Dr. Stowe Shoemaker, Dean of the UNLV Harrah College of Hospitality we cover this topic and more including:
- How do we use technology to reduce the points of friction for a guest?
- What can we do differently to attract the younger generation into the hospitality profession?
- What are the needed pillars of being successful in the hospitality industry (hint … service, empathy, attitude towards servitude)?
He also talks about the $9 Million Historic agreement with San Manuel Band of Mission Indians and UNLV that support teaching, education, and training opportunities for students, professionals, community members, and Native American tribes.
Special thanks to Dr. Shoemaker … make sure to pass on this insightful interview to those on your team that work in the hospitality industry or those who are thinking of making this their career.