Perspectives

Education Budgets during Pandemic - Interview with Patrick Horning of University of Phoenix

Do You Reskill, Upskill or Cut Your Education Budget During a Pandemic?

By Patrick Horning / September 12, 2020 / Comments Off on Do You Reskill, Upskill or Cut Your Education Budget During a Pandemic?

Right before the industry shutdown this past spring, our issue of Tribal Gaming & Hospitality Magazine focused on the “labor crisis.” This included articles (see list below) on what casinos needed to do to attract and retain employees in highly competitive markets as well as the imperative to focus on education for our team members.…

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Understanding What Your Team Needs to Succeed

By Raving / August 31, 2020 / Comments Off on Understanding What Your Team Needs to Succeed

During the last several months, I’ve had the opportunity to speak with industry leaders and experts. And if there is one common thread, it’s that the best leaders all have a keen understanding of what their team needs to succeed from years of learning every discipline of their operations. Case in point, Kathy George, CEO,…

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I Am Your Customer and Here’s Why I’m not Visiting Your Casino

By Raving / August 9, 2020 / Comments Off on I Am Your Customer and Here’s Why I’m not Visiting Your Casino

By Guest Contributor, Kathy Thill Do you miss me? I miss you, too but I’m not ready to get back together. Who am I? I am a 65+, single, female, middle-upper class and willing to spend $400 for an afternoon of entertainment. I used to visit you once or twice a month. I admit, you…

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The Emotional Toll of Not Knowing What Comes Next

By Stephanie Somanchi / August 3, 2020 / Comments Off on The Emotional Toll of Not Knowing What Comes Next

We spend a lot of time talking about how to keep our businesses moving forward, how to keep our doors open and how to keep our teams and guests healthy. But through our roles as leaders, sometimes we forget about our individual well-being and the emotional toll of not knowing what comes next. Helping us…

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Focus on Guest Service

By Stephanie Somanchi / June 4, 2020 / Comments Off on Focus on Guest Service

How to address fear, tension, resistance and fatigue Ready or not, here we go! We are coming out of our burrows and blinking in the light of this new world. Reopening is happening and we are entering our new normal. Businesses are taking great pains to make their spaces safe, but we need to think…

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Compassion and Leadership During Unrest

By Brady Scott / June 1, 2020 /

As a group, we decided to forgo our typical Monday Industry Report and let you know we too are grappling with many emotions as we start this new week. I woke up unrested this morning, to a country in struggle: a country seeking leadership, seeking reassurance, seeking peace. I grappled with my feelings, not only…

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memorial day 2020

What Does Memorial Day Mean this Year?

By Christine Faria / May 21, 2020 / Comments Off on What Does Memorial Day Mean this Year?

During the last (almost) two decades, I’ve had the privilege to talk about the traditions of Memorial Day and the importance of taking a moment to remember the men and women of our Armed Forces who died in the pursuit of freedom and peace. Please join me this weekend, and especially this Monday, when I…

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Raving Summer Cookout Cookbook

By Christine Faria / May 11, 2020 /

Raving and Friends Summer Recipes and Their Stories for Impressing Friends, Family and Neighbors You may just be as bored with cooking as we are these days! So we asked fellow Ravers and friends to send us their favorite summer recipes that are a “must have” during summer barbecues. Most of these recipes were handed…

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Long and Short Term Impact from Covid-19

By Raving / April 30, 2020 / Comments Off on Long and Short Term Impact from Covid-19

Resilience for Tribal Communities In this week’s interview, we chat with one of the most knowledgeable experts on economic issues related to the gaming industry, Alan Meister, Ph.D., CEO & Principal Economist, Meister Economic Consulting. Today, we’ll hear his take on long-term and short-term implications and the impact on Tribal infrastructure through the loss of…

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You Inspire Us: What Casinos and Organizations are Doing to Help Their Communities

By Raving / April 22, 2020 /

Through the challenge of closing their doors last week, casinos across the country stepped up to provide critical food donations to local communities. Here are a few stories from Raving clients and friends about casinos that donated perishable food and who it will benefit. View a full list on CDC Gaming Reports. NB3 Foundation COVID-19…

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