Perspectives

Interview with Rodney Ferguson, Potawatomi Hotel & Casino

By Raving / November 27, 2020 / Comments Off on Interview with Rodney Ferguson, Potawatomi Hotel & Casino

What’s it like running an organization that is the largest tourist destination in the state with over six million visitors per year? And how do you do that in a city, Milwaukee, that has been a COVID hot spot? Today I chat with Rodney Ferguson, who has served as CEO and General Manager of Potawatomi…

Read More

Well Phooey! No Deviled Eggs This Week

By Christine Faria / November 23, 2020 / Comments Off on Well Phooey! No Deviled Eggs This Week

So, yup. It’s home alone for the Faria’s this year. Jim and I just might make mac and cheese out of the blue box (a rare treat) and eat the frozen cookie dough we bought from the neighborhood kid for dessert this Thursday. See, the two people that I sincerely enjoy going the extra mile…

Read More

What’s Happening at NB3 Foundation this November!

By Raving / October 23, 2020 /

It’s that time of year again! NB3FIT WEEK 2020 is only a month away and the Notah Begay III (NB3) Foundation is excited to once again call upon Tribes, Native-led organizations, urban Indian centers, schools and groups to host a VIRTUAL Native youth-centered physical activity, fitness and/or healthy activity event during NB3FIT WEEK,  November 2-8, 2020.…

Read More

How One of Your Best Casino Guests is Spending Money Elsewhere – Part II

By Raving / September 30, 2020 / Comments Off on How One of Your Best Casino Guests is Spending Money Elsewhere – Part II

Drive-in bingo is where my gaming money is going these days By Kathy Thill, Guest Contributor People seem surprised when I tell them that I spend my Saturday nights sitting in my car, in a darkened parking lot, alone for hours … PLAYING BINGO! Who am I? I am 65+, single, female, middle upper class…

Read More
Education Budgets during Pandemic - Interview with Patrick Horning of University of Phoenix

Do You Reskill, Upskill or Cut Your Education Budget During a Pandemic?

By Patrick Horning / September 12, 2020 / Comments Off on Do You Reskill, Upskill or Cut Your Education Budget During a Pandemic?

Right before the industry shutdown this past spring, our issue of Tribal Gaming & Hospitality Magazine focused on the “labor crisis.” This included articles (see list below) on what casinos needed to do to attract and retain employees in highly competitive markets as well as the imperative to focus on education for our team members.…

Read More

Understanding What Your Team Needs to Succeed

By Raving / August 31, 2020 / Comments Off on Understanding What Your Team Needs to Succeed

During the last several months, I’ve had the opportunity to speak with industry leaders and experts. And if there is one common thread, it’s that the best leaders all have a keen understanding of what their team needs to succeed from years of learning every discipline of their operations. Case in point, Kathy George, CEO,…

Read More

I Am Your Customer and Here’s Why I’m not Visiting Your Casino – Part I

By Raving / August 9, 2020 / Comments Off on I Am Your Customer and Here’s Why I’m not Visiting Your Casino – Part I

By Guest Contributor, Kathy Thill Do you miss me? I miss you, too but I’m not ready to get back together. Who am I? I am a 65+, single, female, middle-upper class and willing to spend $400 for an afternoon of entertainment. I used to visit you once or twice a month. I admit, you…

Read More

The Emotional Toll of Not Knowing What Comes Next

By Stephanie Somanchi / August 3, 2020 / Comments Off on The Emotional Toll of Not Knowing What Comes Next

We spend a lot of time talking about how to keep our businesses moving forward, how to keep our doors open and how to keep our teams and guests healthy. But through our roles as leaders, sometimes we forget about our individual well-being and the emotional toll of not knowing what comes next. Helping us…

Read More

Focus on Guest Service

By Stephanie Somanchi / June 4, 2020 / Comments Off on Focus on Guest Service

How to address fear, tension, resistance and fatigue Ready or not, here we go! We are coming out of our burrows and blinking in the light of this new world. Reopening is happening and we are entering our new normal. Businesses are taking great pains to make their spaces safe, but we need to think…

Read More

Compassion and Leadership During Unrest

By Brady Scott / June 1, 2020 /

As a group, we decided to forgo our typical Monday Industry Report and let you know we too are grappling with many emotions as we start this new week. I woke up unrested this morning, to a country in struggle: a country seeking leadership, seeking reassurance, seeking peace. I grappled with my feelings, not only…

Read More