Interview with Cath Burns, Aristocrat
This is why Cath Burns Executive Vice President of Customer Experience with Aristocrat is one of the most innovative leaders in gaming. Her perspective on consumer expectation and satisfaction is very insightful and provocative.
Cath has a great deal of personal experience working in Asia and as a global organization and shares what she learned about player behavior and floor configuration in Asia that needs to be considered as we reopen our properties in the US.
She also comes from the perspective that the onus is on gaming suppliers to help operators deliver a safer, more convenient and modern product. I invite you to listen to our conversation and read the article below that shows how Cath and her team is taking this time to leverage the learning and changing the conversation in the industry.