Host & Player Development

Raving Roundtable: Powerful Sales Techniques for Every Member in Your PD Operations

By Janet Hawk / Comments Off on Raving Roundtable: Powerful Sales Techniques for Every Member in Your PD Operations

In this 60-minute roundtable, Raving’s all-star Player Development team, Janet Hawk and Steve Browne with a combined 75 years of PD experience, will introduce The WHO, WHAT, WHEN and WHY of selling in hospitality and gaming. Tune in to learn about the four key player categories and how to customize your sales approach to each…

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Have you Met the Raving Team Lately?

By Raving /

Our strength comes from our years as gaming operators. We have been in your shoes. Get to know just some of our experienced team today by watching the video above! Learn about our custom casino programs and access valuable articles and insights in Data Analytics, Food & Beverage, Guest Service, Host & Player Development, Leadership, Marketing & Loyalty, Research and Security & Surveillance. Raving has partnered with over 152 Tribal…

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Have You Met the Raving Team Lately …

By Raving / Comments Off on Have You Met the Raving Team Lately …

Our strength comes from our years as gaming operators. We have been in your shoes. Get to know just some of our experienced team today by watching the video above! Learn about our custom casino programs and access valuable articles and insights in Data Analytics, Food & Beverage, Guest Service, Host & Player Development, Leadership,…

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Marketing and Operations Best Practices Born Out of Disruption

By Christine Faria / Comments Off on Marketing and Operations Best Practices Born Out of Disruption

Sure, we exhaust ourselves almost daily with what we DON’T know. When will it be safe to be at full capacity? When will all of our guests feel 100% comfortable and return to our resorts? When will we be able to gather socially or conduct business without concern? We shake our snow-globes, peer into our…

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From Las Vegas to Local’s Market: Mark Juliano Embraces the Opportunity

By Raving / Comments Off on From Las Vegas to Local’s Market: Mark Juliano Embraces the Opportunity

Talk about a change of scenery. Today’s guest went from a major destination market and “livin’ the life in Las Vegas” to  embracing a new role in a local’s market in Washington! I know you’ll enjoy the spirit and enthusiasm of native Philly boy, Mark Juliano, Vice President of Player Development and Casino Marketing at…

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Straightforward Tips for Host and PD Teams

By Janet Hawk / Comments Off on Straightforward Tips for Host and PD Teams

Successful hosts have such passion and energy when they talk about their casino properties and how they make their guests happy. Well, that exuberance applies to our player development road warriors, Raving Partners, Steve Browne and Janet Hawk who paid their dues on the casino floors and are now helping clients across the globe. You’ll…

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janet hawk host and pd training for casinos

Rethinking PD: Who Should We Be Reaching Out To and With What?

By Janet Hawk / Comments Off on Rethinking PD: Who Should We Be Reaching Out To and With What?

(c)The Photo Group 2019 Q&A with Janet Hawk, Raving Partner, Player Development and Marketing It’s time to reposition and rethink Player Development as we navigate through these challenging and diverse economic times. Are expectations of senior management realistic? Can PD teams be successful with limited tools, amenities and players? We caught up with Janet Hawk,…

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Raving Roundtable: Player Development NOW

By Raving / Comments Off on Raving Roundtable: Player Development NOW

As our industry moves slowly forward returning to business, it’s time to reposition and rethink Player Development. Learn and share what PD professionals across the country are experiencing and the challenges they face.

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Selling in Sensitive Times

By Janet Hawk / Comments Off on Selling in Sensitive Times

Hey, your hosts (should) know all about this! If you are a supplier to the casino industry, sending out “sales messages” can ruin your business and destroy relationships rather than generate new business if not approached carefully. Even if you know your product can truly help the casino and time is of the essence –…

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When a Large Market Segment Becomes a Problem

By Tom Osiecki / Comments Off on When a Large Market Segment Becomes a Problem

What happens when Baby Boomers stay home? What happens when a dominant cohort in the gaming industry becomes hesitant to visit casinos and resorts? Boomers are a key market driver among target segments in the gaming industry. What happens when they stay away? Baby Boomers are a massive demographic that controls the largest block of…

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