Host & Player Development
Provo, UT— January 28, 2019 — At Raving Next: Indian Gaming Analytics & Marketing Conference, held at Pechanga Resort Casino, Temecula, CA – Engagex will announce the immediate availability of Host Dial Software, a click-to-call software for player development teams that increases the efficiency and accountability of casino hosts when they make phone calls. “Our…
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Top Ten Questions to Ask About Your Tiered Card Program I first introduced the phrase “Die, Tiers, Die” at the Raving NEXT conference in 2014. My prophecy hasn’t come true. Tiered card programs haven’t died. And yet, the battle cry remains. The dissatisfaction with tiered card programs is the most recurrent discussion I’ve had in…
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Five steps to finding “new” guests using the phone The debate among Player Development teams will always be a challenge: what is the best use of my time? Nurturing existing relationships or finding “new” guests? While the answer to that question will likely always be a moving target, what I can tell you is that…
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One of the best jokes about sales people goes something like this, “Ever wonder how to get a sales person to stop working? Just put a telephone in front of them.” I have heard this joke in a variety of renditions over the years, and have personally seen it with teams I have managed. As…
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Creation of a successful player development department starts with cross-department collaboration and data sharing What is key to creating a robust player development team that will grow revenue? What we found out recently may surprise you. This past July, Raving conducted our annual Host Development Conference, which preceded the Casino Marketing & Technology Conference. If…
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From “our Media Partner CDC Gaming Reports Everyone who’s been around a casino has heard the pledge from an angry gambler after a losing session: “I’m never coming back here!” Keeping that intent from becoming fact requires a delicate balance of personal touch and hard data, members of a panel on player development said during…
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How to prospect new business by using the phone Lead prospecting is one of the most challenging aspects of any sales organization. It always has been, and likely always will be. Why is that? Because it sucks … and it takes relentless focus, determination and persistence. These same characteristics also happen to make up the…
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Hosts and player development teams are an essential part of any property’s success, but how much of their time is actually spent having human-to-human interactions with guests? At this July’s Host Development Conference, fellow Raving Partner, Janet Hawk, said, “It’s not about how many calls you make or how many appointments you set or how…
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On the road again! I just can’t wait to get on the road again! The life I love is teaching service (and PD tips) to my friends, and I can’t wait to get on the road again! I do love what I do! Everything I’ve learned in my 33 years of being in the gaming…
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Last week, we conducted our annual Host Development Conference at Caesars Palace, which preceded the Casino Marketing & Technology Conference. If you’re not familiar with the program, we develop it every year for the team at BNP Media/Casino Journal; it’s been an industry mainstay for since 2005 with learning appropriate for newbies to experienced hosts.…
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