Host & Player Development
Our strength comes from our years as gaming operators. We have been in your shoes. Get to know just some of our experienced team today by watching the video above! Learn about our custom casino programs and access valuable articles and insights in Data Analytics, Food & Beverage, Guest Service, Host & Player Development, Leadership, Marketing & Loyalty, Research and Security & Surveillance. Raving has partnered with over 152 Tribal…
Read MoreOur strength comes from our years as gaming operators. We have been in your shoes. Get to know just some of our experienced team today by watching the video above! Learn about our custom casino programs and access valuable articles and insights in Data Analytics, Food & Beverage, Guest Service, Host & Player Development, Leadership,…
Read MoreSure, we exhaust ourselves almost daily with what we DON’T know. When will it be safe to be at full capacity? When will all of our guests feel 100% comfortable and return to our resorts? When will we be able to gather socially or conduct business without concern? We shake our snow-globes, peer into our…
Read MoreTalk about a change of scenery. Today’s guest went from a major destination market and “livin’ the life in Las Vegas” to embracing a new role in a local’s market in Washington! I know you’ll enjoy the spirit and enthusiasm of native Philly boy, Mark Juliano, Vice President of Player Development and Casino Marketing at…
Read MoreSuccessful hosts have such passion and energy when they talk about their casino properties and how they make their guests happy. Well, that exuberance applies to our player development road warriors, Raving Partners, Steve Browne and Janet Hawk who paid their dues on the casino floors and are now helping clients across the globe. You’ll…
Read More(c)The Photo Group 2019 Q&A with Janet Hawk, Raving Partner, Player Development and Marketing It’s time to reposition and rethink Player Development as we navigate through these challenging and diverse economic times. Are expectations of senior management realistic? Can PD teams be successful with limited tools, amenities and players? We caught up with Janet Hawk,…
Read MoreHey, your hosts (should) know all about this! If you are a supplier to the casino industry, sending out “sales messages” can ruin your business and destroy relationships rather than generate new business if not approached carefully. Even if you know your product can truly help the casino and time is of the essence –…
Read MoreWhat happens when Baby Boomers stay home? What happens when a dominant cohort in the gaming industry becomes hesitant to visit casinos and resorts? Boomers are a key market driver among target segments in the gaming industry. What happens when they stay away? Baby Boomers are a massive demographic that controls the largest block of…
Read MoreMove those back burner marketing projects forward With most US casino operations having been closed for three or more weeks now, you’ve probably been through extensive org chart reviews, difficult furlough decisions, and multiple calls regarding expense and revenue re-forecasts and marketing plans. You’ve most likely drilled down as far as you can in those…
Read MoreAbove: photos provided by Janet Hawk of Casino Magic Bay St. Louis before and after Hurricane Katrina, 2005. Lessons from Katrina How many of us have thought, “If only I had the time, I would (insert list here)”? Well, looks like we have some time on our hands. This isn’t the first time I have…
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