Home » Host & Player Development

Host & Player Development

Engagex announces Host Dial Software for casino player development teams

By Raving / January 23, 2019 / 0 Comments

Provo, UT— January 28, 2019 —  At Raving Next: Indian Gaming Analytics & Marketing Conference, held at Pechanga Resort Casino, Temecula, CA – Engagex will announce the immediate availability of Host Dial Software, a click-to-call software for player development teams that increases the efficiency and accountability of casino hosts when they make phone calls. “Our…

Read More
Players Club Tier Programs Casinos

Die Tiers, Die: The Sequel

By Nicole Barker / January 10, 2019 / Comments Off on Die Tiers, Die: The Sequel

Top Ten Questions to Ask About Your Tiered Card Program I first introduced the phrase “Die, Tiers, Die” at the Raving NEXT conference in 2014. My prophecy hasn’t come true. Tiered card programs haven’t died. And yet, the battle cry remains. The dissatisfaction with tiered card programs is the most recurrent discussion I’ve had in…

Read More

Prospecting Strategies for Player Development

By Daniel Wood / January 1, 2019 / Comments Off on Prospecting Strategies for Player Development

Five steps to finding “new” guests using the phone The debate among Player Development teams will always be a challenge: what is the best use of my time? Nurturing existing relationships or finding “new” guests? While the answer to that question will likely always be a moving target, what I can tell you is that…

Read More
build loyalty over the phone

Build Long-Term Loyalty with Your Players Using the Phone

By Daniel Wood / November 26, 2018 / Comments Off on Build Long-Term Loyalty with Your Players Using the Phone

One of the best jokes about sales people goes something like this, “Ever wonder how to get a sales person to stop working? Just put a telephone in front of them.” I have heard this joke in a variety of renditions over the years, and have personally seen it with teams I have managed. As…

Read More

Lessons from the Host Development Conference Team Challenge

By Raving / November 21, 2018 / 0 Comments

Creation of a successful player development department starts with cross-department collaboration and data sharing What is key to creating a robust player development team that will grow revenue? What we found out recently may surprise you. This past July, Raving conducted our annual Host Development Conference, which preceded the Casino Marketing & Technology Conference. If…

Read More
Janet Hawk Hand Raised

Player Development: Analytics + Human Touch = Satisfied Players

By Raving / October 22, 2018 / 0 Comments

From “our Media Partner CDC Gaming Reports Everyone who’s been around a casino has heard the pledge from an angry gambler after a losing session: “I’m never coming back here!” Keeping that intent from becoming fact requires a delicate balance of personal touch and hard data, members of a panel on player development said during…

Read More
Prospects Clients Growth

Predictable Growth for PD

By Daniel Wood / October 1, 2018 / Comments Off on Predictable Growth for PD

How to prospect new business by using the phone Lead prospecting is one of the most challenging aspects of any sales organization. It always has been, and likely always will be. Why is that? Because it sucks … and it takes relentless focus, determination and persistence. These same characteristics also happen to make up the…

Read More
Human Side Business

Have We Lost Touch with the Human Side of Our Business?

By Daniel Wood / August 20, 2018 / Comments Off on Have We Lost Touch with the Human Side of Our Business?

Hosts and player development teams are an essential part of any property’s success, but how much of their time is actually spent having human-to-human interactions with guests? At this July’s Host Development Conference, fellow Raving Partner, Janet Hawk, said, “It’s not about how many calls you make or how many appointments you set or how…

Read More
Open Road Trip

Five Observations from Five States in Five Months

By Janet Hawk / August 13, 2018 / Comments Off on Five Observations from Five States in Five Months

On the road again! I just can’t wait to get on the road again! The life I love is teaching service (and PD tips) to my friends, and I can’t wait to get on the road again! I do love what I do! Everything I’ve learned in my 33 years of being in the gaming…

Read More
Host Player Development Conference

What Your Hosts Are Telling Us

By Christine Faria / July 23, 2018 / Comments Off on What Your Hosts Are Telling Us

Last week, we conducted our annual Host Development Conference at Caesars Palace, which preceded the Casino Marketing & Technology Conference. If you’re not familiar with the program, we develop it every year for the team at BNP Media/Casino Journal; it’s been an industry mainstay for since 2005 with learning appropriate for newbies to experienced hosts.…

Read More