Host & Player Development

Straightforward Tips for Host and PD Teams

By Janet Hawk / July 13, 2020 / Comments Off on Straightforward Tips for Host and PD Teams

Successful hosts have such passion and energy when they talk about their casino properties and how they make their guests happy. Well, that exuberance applies to our player development road warriors, Raving Partners, Steve Browne and Janet Hawk who paid their dues on the casino floors and are now helping clients across the globe. You’ll…

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janet hawk host and pd training for casinos

Rethinking PD: Who Should We Be Reaching Out To and With What?

By Janet Hawk / July 8, 2020 / Comments Off on Rethinking PD: Who Should We Be Reaching Out To and With What?

(c)The Photo Group 2019 Q&A with Janet Hawk, Raving Partner, Player Development and Marketing It’s time to reposition and rethink Player Development as we navigate through these challenging and diverse economic times. Are expectations of senior management realistic? Can PD teams be successful with limited tools, amenities and players? We caught up with Janet Hawk,…

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Selling in Sensitive Times

By Janet Hawk / May 7, 2020 / Comments Off on Selling in Sensitive Times

Hey, your hosts (should) know all about this! If you are a supplier to the casino industry, sending out “sales messages” can ruin your business and destroy relationships rather than generate new business if not approached carefully. Even if you know your product can truly help the casino and time is of the essence –…

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When a Large Market Segment Becomes a Problem

By Tom Osiecki / April 16, 2020 / Comments Off on When a Large Market Segment Becomes a Problem

What happens when Baby Boomers stay home? What happens when a dominant cohort in the gaming industry becomes hesitant to visit casinos and resorts? Boomers are a key market driver among target segments in the gaming industry. What happens when they stay away? Baby Boomers are a massive demographic that controls the largest block of…

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finish marketing projects on back burner

You Now Have the Opportunity to Be Bold and Hit RESET

By Steve Dahle / April 10, 2020 / Comments Off on You Now Have the Opportunity to Be Bold and Hit RESET

Move those back burner marketing projects forward With most US casino operations having been closed for three or more weeks now, you’ve probably been through extensive org chart reviews, difficult furlough decisions, and multiple calls regarding expense and revenue re-forecasts and marketing plans. You’ve most likely drilled down as far as you can in those…

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What PD Teams Can Be Doing During the Shutdown

By Janet Hawk / April 5, 2020 / Comments Off on What PD Teams Can Be Doing During the Shutdown

Above: photos provided by Janet Hawk of Casino Magic Bay St. Louis before and after Hurricane Katrina, 2005. Lessons from Katrina How many of us have thought, “If only I had the time, I would (insert list here)”? Well, looks like we have some time on our hands. This isn’t the first time I have…

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Player Development and Selling the Experience

By Steve Browne / February 17, 2020 / Comments Off on Player Development and Selling the Experience

Every industry, every sector of every industry, every business is faced with the challenge of selling their product, selling it in an ever increasing and competitive business landscape. No matter the industry, no matter the product or service, good or bad, critical need or silly fluffery, it must be sold and sold well. As we…

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Ravingdashboards for casino hosts and player development tools

Raving Launches Long Awaited Player Development Dashboards

By Raving / August 2, 2019 /

Reno, NV – Native-owned gaming and hospitality firm Raving, just launched the first of several dashboards to the gaming industry. The first version of RAVINGdashboards is designed for Player Development hosts and managers and offers a wealth of information – which for many was not available or accessible before – in an intuitive and easy…

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Loyalty and Player Development Conference 2019

The How-to of Aligning Your Loyalty and PD Departments

By Christine Faria / July 29, 2019 / Comments Off on The How-to of Aligning Your Loyalty and PD Departments

Loyalty Clubs and Player Development programs are the foundation of our marketing programs. Last week, at Raving’s Loyalty and Player Development Conference in Las Vegas, we addressed how progressive organizations are leveraging these two areas to drive revenue and discussed solutions to solve the operational disconnects between these functions. Attendees took a deep-dive looking at…

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casino pd and loyalty club - eagles, chameleons and flounders

Is Your Casino Loyalty Club an Eagle, Chameleon or Flounder?

By Tom Osiecki / June 14, 2019 / Comments Off on Is Your Casino Loyalty Club an Eagle, Chameleon or Flounder?

In the casino industry, loyalty clubs are the relentless workhorses of marketing. Loyalty clubs effect casino operations like veins, carrying offers and touching almost every departmental function. Many loyalty clubs are content to flounder and remain the same. Or, like a chameleon, only change after a competitor lights up the market with a new and…

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