Marketing and Loyalty Clubs
Many casinos rely on guest comment cards for getting customers to tell them what’s on their minds. The cards are usually available at the players club, food venues or other locations where they can be filled out, put in a box and reviewed by management. There are a few ways to improve comment cards, but…
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Building your digital marketing strategy Before you jump on the latest and greatest trend in digital marketing, let’s do a gut-check and see if you have the basics covered. Every day I am bombarded with emails and alerts about the newest digital marketing technology. We do have some clients who want to stay on the…
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Without trampling your marketing strategy Why is ROI like Lucky Charms? For most CFOs, it’s magically delicious. The problem for marketers like you and me? Lucky Charms comes in a rainbow of fruit flavors: a rainbow of fruit flavors that can be horribly manipulated. Sample the following flavors to match what you are measuring to…
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How to refresh your brand In the July 2016 Solutions Magazine, we talked about the importance of doing a brand assessment through research and online tools to determine what your current brand perception is among your players, the general market, and your in-house teams. Now we’ll take a practical look at exactly how to refresh…
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A story about an alligator, a promotion, and saying goodbye to a very dear friend Trinket Story #1 – When your promotion is failing, maybe it’s because your guests just don’t “get it.” A number of years ago, one of my casino clients implemented a promotion that I had recommended. I was seeing success with…
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Today’s boomers are not your typical senior Over my twenty plus years in gaming, I have implemented my share of Senior Days. My favorite was “Senior Skip Day” for those “50 or Better.” I was conscious of wanting to offer a promotion with age requirements, but keeping the youthful fun. Recently, I was sitting at…
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So you want to know how much to reinvest. Let’s benchmark those answers using the Magic 8 Ball So you want to know how much to reinvest. You want a magic number. I have a confession to make: I am not a swami. I do not have a swami license. I am not…
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Does your fiscal year start October 1? Consider these questions before you put the finishing touches on your marketing budget! If your fiscal year starts on October 1, then chances are that you are in budget season, tackling the task of allocating resources to all of the marketing programs for 2017, from direct mail to…
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I am this demographic Stop talking about millennials and give today’s gamer what they want I just celebrated another birthday (lucky me … and I mean that sincerely). It’s been a gradual transition. I noticed it about five years ago when casino music moved from “oldies” 50’s & 60’s to “hits” from the 80’s. I…
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Five surefire ways to win over your guests with unconventional perks “Our property is too small. We don’t have a showroom, hotel, fine dining, spa, pool…” The list could go on and on. Trust me; you don’t have to be a mega destination casino resort (or even a mid-sized one!) to offer your guests a…
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