Hospitality
In the Fall of 2018, Raving Partner Janet Hawk gave us a hard-hat tour of Santa Fe’s newest casino, Tesuque Casino. The casino is now in full operation since its grand opening on Black Friday of November 2018. Guest are enjoying the stunning architecture, new amenities and one-of-a-kind restaurant offerings. Janet Hawk was onsite last…
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A Primer to Creating a Better Wine Program (Part II of III) – Pairing Looking to revamp or create a better wine program? Or maybe wine is a mystery and you want to be educated for not only your guests but yourself. Here’s a way to make it as simple as possible from wine lists to…
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Is it time to use a new methodology to improve your guest experience? After a long day traveling, there are two things you don’t want to find entering a hotel lobby: an empty counter or a long line. What you want is quick service, a friendly welcome, and a key packet ready to go. Unfortunately,…
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Drive more play in your casino through yield management Rooms as a tool to increase play in the casino is becoming critically important as operators maximize rates based on demand and measured against player worth on the floor. Simply put, no longer are we just trying to maximize room rates blindly. By taking a holistic…
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We can’t lie (well, we could, but we’re not in this case). The articles below are our most read articles from our weekly industry report during the last 12 months. Our independent judges (uh … that would be Gency), ran the numbers. Who knew that so many people were interested in tax day? Over a…
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Looking to revamp or create a better wine program? Or maybe wine is a mystery and you want to be educated for not only your guests but yourself. Here’s a way to make it as simple as possible from wine lists to pairing to drinking great wine. Take this information and go into your own…
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When used correctly, communication technology has made access to information faster and easier than ever. However, when used solely as a labor saving measure or implemented without a clear objective and tested, it can hurt your bottom line and lose customers. Think about your automated phone and reservations systems. Have you ever found yourself in…
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Earlier this year, a Native American Tribe in the Northwest had an eye-opening experience with the self-funded plan that provides benefits to the Tribe and its enterprises. One of its plan members, who was not a tribal member, was diagnosed with a rare genetic disorder which resulted in prescription drug costs for this one member…
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Ever wonder why you are told there will be a 30-minute wait for a table, but there are plenty of empty tables in the restaurant? The universal “whys” are always the same, and I’ll answer these questions for you. But just so you know, it shouldn’t work that way. Have you ever asked yourself: 1.…
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Take this 14 Question Survey We all work hard throughout the year, and enjoy the time that we have away from the office. We may take weeks to plan, schedule and anticipate the experience to come. Most of us have very few days to get away, and we want our time to be spent in…
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