Leadership and Human Resources
When I think of women in leadership roles, I think of Pam Shaw. Pam was one of the first Native, female CEOs in the gaming industry. When I think of women who inspire and encourage others, both male and female, yet again, I think of Pam Shaw, who is the Chairwoman & Co-Founder of the…
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What’s it like running an organization that is the largest tourist destination in the state with over six million visitors per year? And how do you do that in a city, Milwaukee, that has been a COVID hot spot? Today I chat with Rodney Ferguson, who has served as CEO and General Manager of Potawatomi…
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“Who would have guessed? Who would have known?” shared Libby Francisco, COO at Desert Diamond Casinos and Entertainment. In this interview, we chat quite extensively about the challenges of communicating, effectively and consistently, throughout a large enterprise of 2,600 team members. See, Libby oversees four properties, three properties in Southern Arizona and one in the…
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In today’s interview, Director of Marketing at Port Madison Enterprises, Chris Archunde, discusses how her experience opening a casino in Puerto Rico during the height of the recession back in 2009 most definitely helped her business approach during the last several months. What she tells us echoes that of so many seasoned gaming professionals I’ve interviewed…
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In today’s interview, I am delighted to speak with Rodney A. Butler, Chairman of the Mashantucket Pequot Tribal Nation, who is at the helm of one of the most recognized Tribal casino brands, Foxwoods Resort Casino. In this candid interview, Chairman Butler said that his leadership strategy during this challenging time has been to keep…
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Right before the industry shutdown this past spring, our issue of Tribal Gaming & Hospitality Magazine focused on the “labor crisis.” This included articles (see list below) on what casinos needed to do to attract and retain employees in highly competitive markets as well as the imperative to focus on education for our team members.…
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During the last several months, I’ve had the opportunity to speak with industry leaders and experts. And if there is one common thread, it’s that the best leaders all have a keen understanding of what their team needs to succeed from years of learning every discipline of their operations. Case in point, Kathy George, CEO,…
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Many casinos and Tribal organizations are doing huge volumes of COVID testing. They’re now facing the tremendous cost of COVID treatment. Then there’s understanding the CARES Act. As we enter the health plan renewal season for calendar year plans, there are some additional impacts of COVID that many had not thought about. Today, I’ve interviewed…
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Three considerations for forecasting costs We are all aware of the obvious impacts of COVID-19 on the Tribe’s financials. Revenue coming to a screeching halt when the casinos were forced to close. Continued operating expenses that includes attempting to leave employees enrolled in the health plan with little to no revenue coming in the door.…
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By Guest Contributor, Karen Knight, MLS, CHFP, CRCR, CSMC, Partner, Face Rock Enterprises- A Tribal Consulting Firm Traditionally, Tribal gaming and health divisions have not worked together much; however, that is changing and it’s a good thing. I receive a lot of questions on how to maximize the advantage or one-up Tribes have on their…
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