Leadership and Human Resources
In the midst of casino reopenings, diverse properties’ successes and challenges raise queries on effective leadership amid uncertainty. Paula Allen explores key differentiators, stressing credible frontline leaders’ role in ensuring safety and support. Through refined action plans and crisis-ready protocols, certain casinos have nurtured confident, enthusiastic teams. Allen imparts insights on long-term organizational success and…
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In this week’s Raving On Air, Deana sits down with Steve Neely, General Manager, Rolling Hills Casino to tackle the #1 industry challenge – Staffing. What can we do differently to attract today’s workforce? From increasing our measures of gratitude to a bold billboard guaranteeing a starting wage, Steve shares how the Rolling Hills Casino…
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Our strength comes from our years as gaming operators. We have been in your shoes. Get to know just some of our experienced team today by watching the video above! Learn about our custom casino programs and access valuable articles and insights in Data Analytics, Food & Beverage, Guest Service, Host & Player Development, Leadership,…
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Chris: So we’re here today to talk about Raving’s Next Level Leadership Program. Can you tell us about what types of challenges does this program solve for Tribal organizations? Paula: Well, I think right now, especially with COVID, we are watching brand new supervisors come into our workforce that are extremely inexperienced. And so a…
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Raving has expanded their resources again! The Native-owned, full service casino and hospitality firm, announced the addition to their business optimization team experts with Jeff and Mason Gray, experts in the Lean Six Sigma process improvement skills that have transformed businesses of all sizes. Listen here to Raving CEO Deana Scott’s interview with the Grays. Is…
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As we head into 2022, utilizing technology and attracting talent to meet our guest’s needs is the priority. In this interview with Dr. Stowe Shoemaker, Dean of the UNLV Harrah College of Hospitality we cover this topic and more including: How do we use technology to reduce the points of friction for a guest? What…
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“Nobody told me.” How many times have we heard that from a colleague or team member, after you knew darned well you did everything to get the information in their hands? It’s frustrating, right? We know that successful communication in our organizations can be measured and connected to guest satisfaction; yet still, we struggle. Listen…
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Learn from Paula Allen, leadership expert & Jamestown S’Klallam Tribe member, on building robust crisis-resistant plans. Discover the Four Cs & Four Ps principles for success, ensuring consistent communication & resilience across all organizational levels. Read the full transcript at Tribal Gaming & Hospitality Magazine: https://tgandh.com/videos/leadership-today-is-every-team-member-of-one-mind-one-method-one-message/
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Will your core values stand the test of a true crisis? This is one of many topics Brian Parrish, Interim CEO, Navajo Nation Gaming Enterprises and I discussed in part two of our interview (make sure to watch part one if you missed it). Brian states, “Until your values are really put to the test, it’s easy…
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