Effective Time Management and Accountability for Player Development
Taking a page out of parenting five boys Over the past 15 years, I have been extremely impressed by the time management and accountability that my wife has implemented in our home with our five boys. (Yes, we have FIVE active, busy, yet amazing boys!). Their ages range from three to 14, and each has…
Read MoreCMS, CRM, BI, Data Warehouse …
What are these tools, and what combination is the best for your property goals? There are so many words to describe the software systems in casino database marketing, and it can be confusing. I am going to cover the differences between a Player Management System, a data warehouse, a CRM (Customer Relationship Management) system, and…
Read MoreHow Click-to-Brick Technology Will Drive Revenue
Introducing Class II Digital Game Wagering As the gaming industry matures and experiences market saturation, Tribal operators are constantly on the lookout to diversify and expand opportunities to increase revenue. Class II gaming provides that option, but, wait for it, we’re not talking about adding additional games to the floor. We’re talking about digital game…
Read MoreTop Six 2019 Guest Experience Trends
How casinos can keep pace with other industries If you want to see the key to unforgettable guest experience, look in a mirror. Dedication to a high level of guest experience starts at the top. But it’s the heart of the team that always shines through. Guest experience trends for 2019 show us how casinos…
Read MoreWhy Does the Shower Leak and There Aren’t Enough Outlets?
How to avoid costly building errors impacting guest satisfaction Designers – design. Architects – draw. GCs – build. Owners – own. Operators – operate. Controllers – control. The truth is that each of these players in the building of your new casino hotel have an important role – however, one piece is missing. The coordinating…
Read MoreJanet’s Ten Host Rules
Finding success by using a code of conduct for your casino player development team I’m a big fan of NCIS. I love how they are able to add funny moments to such serious ones – like life, really. Every character is unique and detailed. The character of Leroy Jethro Gibbs uses an interesting leadership style…
Read MoreGiving Your Tribal Members What They Need to Succeed
Building a sustainable Leadership and Mentorship Program Interview by Christine Faria, Raving VP of Marketing with Paula Allen, Raving Partner, Leadership & Development and Enrolled Tribal Citizen of the Jamestown S’Klallam Tribe, and Dan Stromer, Raving Partner, Executive Tribal Development and Senior Operations Tribal casinos that have created a successful, enterprise-wide culture of leadership and…
Read MoreUnderstanding Key Financial Statements – Part II
A deeper look at your balance sheet In Part I of “Understanding Casino Financial Statements,” we discussed that two things are needed to understand financial reports, perspective and expectations. You have to have something to measure the numbers against to really evaluate what they are telling you. Then we started building some perspective by looking…
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