Director of Client Success
Frenche has a 20+ year career in casino gaming and management at various properties, including multiple Gulf Coast properties, the Chickasaw Nation WinStar World Casino & Resort and Riverwind Casino in Oklahoma. She joins the Raving team as Director of Client Success.
Frenche will be the client support system and project manager for Raving’s multi-level, complex engagements, providing tailored and personal communications with every client to ensure success.
During her tenure in gaming, some of Frenche’s responsibilities included:
Marketing management in promotions, special events and direct marketing, especially the digital avenues of text, email, app usage and cost-effective practices with all kiosk capabilities.
In Player Development, Frenche held the position of Player Development Manager for a team of more than 10 Hosts, eight VIP service reps and four VIP hotel check-in reps at the Chickasaw Nation Winstar property. At Riverwind Casino, French’s team consisted of six hosts and three VIP reps.
Additionally, Frenche developed exceptional skills with:
IGT Patron Management
Bally’s CMS “super user”
Mapp Empower (previously known as BlueHornet)
Visual One & Epitome
Microsoft Office Suite
Google Program Manager
Frenche attended the Dale Carnegie School of Business and has completed independent corporate sponsored trainings in Guest Service, Sales Strategies, Time Management, Leadership and Performance Assessment.
When not engaged with Raving clients, Frenche enjoys a great day at the beach and a really good book.